Retail Shop

3 months ago

Dubai, United Arab Emirates AL JAWDAH GOLD & PRECIOUS METAL PRODUCTS MANUFACTURING LLC Full time

**Description**:
We are seeking a dynamic and experienced Retail Shop & E-commerce In-charge to join our team at a Century Gold in Dubai. As the Retail Shop & E-commerce In-charge, you will be responsible for overseeing the daily operations of our physical stores and managing our online presence to maximize sales and customer satisfaction.

**Responsibilities**:
1. Overall Shop & Ecommerce Management:

- Lead and oversee the day-to-day operations of the retail gold Jewelry shops & Ecommerce portals of Century Gold.
- Ensure alignment with company policies, standards, and operational procedures across all point of Sales.
- Monitor performance metrics and take proactive measures to optimize efficiency and productivity.

2. Shop Maintenance:

- Responsible for coordinating of overall Maintenance activities to uphold the appearance, cleanliness, and functionality of retail shops.
- Liaise with maintenance vendors and service providers to address any repairs or issues promptly with respect to Fixture, Decoration, Signage, Electric appliance, Glass, Cleanliness, etc.
- Computers/POS, Barcode scanner, Printers, Server, CCTV and Other equipment’s at Shop must be checked regularly and ensuring is always in the working condition.
- Responsible for the carrying out the regular Fire Maintenance services at all the shops.

3. Renewals Coordination and DED Promotion Schedule Tracking:

- Responsible for coordinating with Main Office in terms of renewal of Trade License of all the Shops and its placement.
- Manage lease renewals and contract agreements for retail shop locations.
- Renewal of Company’s website portal hosting renewals and any up gradations, if required to fix bugs.
- Coordinate with the Department of Economic Development (DED) to ensure compliance with promotion schedules and regulations to advice Management for enrollment.

4. Sales and Revenue Generation:

- Develop and implement sales strategies to drive revenue growth and achieve sales targets for the Shops and online Ecommerce platforms.
- Analyze sales data, identify trends, and capitalize on opportunities to maximize sales performance.

5. Inventory Management:

- Oversee inventory control processes, including stock replenishment, stock rotation, and inventory accuracy.
- Responsible to maintain the accurate Inventory entries in the ERP.
- Generating, Printing and Tagging the Barcodes for all the products listed in the Shops. Also the Storeroom must be kept organized and clean.
- To carry out regular Physical counts and Stock Audits based on the set parameters of the company policy.
- Maintenance of the entire Inventory in the Shop at designated areas with upmost attention, safety and accuracy.
- Ensure optimal inventory levels to meet customer demand while minimizing excess inventory and stockouts.

6. Quality Control & Compliance:

- Maintain high standards of product quality and ensure compliance with industry regulations and quality assurance guidelines.
- Responsible for implementing the AML related task at shop level.
- Timely reporting of products that are found to be in damaged condition or required any repairing.
- Reporting of products that are found to be holding quality issues in terms of color, designing, placement, etc.
- Implement quality control measures to safeguard the reputation of Century Gold Jewelry.

7. E-Commerce Management and Improvisation:

- Manage the Company’s Ecommerce portals, including product listings, pricing, promotions, and customer engagement.
- Continuously improve the online shopping experience to enhance customer satisfaction and drive sales.
- Liaising with Social Media Team in terms of reviewing their Posting schedules and its content writing to be posted on various platforms like Instagram, Facebook, Tiktok, etc.
- Improvise the mobile optimization by implementing responsive design principles and mobile-friendly features to provide a seamless shopping experience across devices.
- Optimization of payment and checkout processing ensuring security measures from trusted Gateways.
- Responsible for the integration of Ecommerce website with Inventory Management systems to ensure real time inventory visibility and accurate stock levels. Also automating inventory syncing and alerts to prevent overselling and stockouts.
- Responsible for customer support and engagement in terms of responses back to customers for their online enquiries. Also engaging with customers through personalized communications, targeted promotions, and loyalty programs to foster long-term relationships and repeat business.
- Recommending ideas for Lifestyle & Product Photo-shoots for the target products/designs.
- Responsible for performance monitoring and analysis.
- Reviewing the Online Performance Activity report regularly and recommend any changes in advertisements strategies plus negotiation on fees and cost effectiveness.

8. Customer Service Excellence:

- Foster a culture of exceptional customer service among staff, ensuring that

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