Personal Shopping Manager

2 weeks ago

Dubai, United Arab Emirates YOOX NET-A-PORTER GROUP Full time

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.
The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world’s most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper.
To support the teams who are powering this ecosystem we have a global Corporate division consisting of departments including Legal, Finance, Marketing and Sales, Strategy, Human Resources, Central Services and PR and Communications.

YNAP Middle East is now seeking a talented Client Relations and Personal Shopping Manager.

Some of the essentials for you to know are:
Location: Dubai Office

Team Size: 10

Reporting into: General Manager
- Middle East & Head of Personal Shopping

Brand: Both MR PORTER & NET A PORTER

Besides a competitive salary, we can offer you:

- Performance bonus schemes dependent on the type of role you are in
- Our famous staff discount along with exclusive staff sales
- Annual airfare to home country
- Group Medical & Life Insurance coverage
- Flexible working
- A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:
Customer Champion
- Serve as an internal brand ambassador within both your direct team and the wider ME team as the customer champion for all initiatives and decisions internally and externally
- Own the customer experience with a strong operational and business focus, partnering closely with the Operations Manager to ensure a customer-centric approach
- Lead by example, building influential relationships with the relevant departments globally in the distribution centre and the main office

Team Leadership and Development
- Manage, coach and develop the Dubai-based teams, instilling core brand values and service standards together with an ethos of achieving sales through great service
- Foster a team culture that is results-driven and receptive to change
- Collaborate with the global Training and Development team in HQ to devise an on-going program of activities to meet the local needs of the team to support the global Sales and Client Relations strategy
- Implement E.I.P (Extremely Important Person) events and activations specific to the market
- Develop supporting collateral and a follow-up to raise awareness of the brand and the service with potential leads.

Team Performance
- Grow customer acquisition and retention and maintain global standards for sales and service across the Personal Shopping and Client Relations teams for NET-A-PORTER and MR PORTER
- Manage a sales and service-oriented team who takes pride in personalising the customer's experience; are driven to exceed expectations; take personal ownership of customer cases and are confident to resolve issues with mínimal need to escalate
- Optimise the potential of customer relationships with Personal Shoppers to increase spend and achieve loyalty with existing and potential high value customers in the APAC region

The type of person we are looking for:

- Sales-driven with strong financial acumen
- Customer-centric with excellent service skills, customer relationship building and networking ability
- Highly organised and KPI driven - this team member will need to be helping the team reaching their daily targets per brand & collaborate more and more with CRM to push certain segments & possibly become more customised in terms of edits/selections pushed to EIPs.
- Ability to travel easily across GCC.
- Strong sense of Fashion/Style - to ensure we push the right products to our clients & oversee those local selections made by product category (ideally pushing items with highest profitability for YNAP etc).
- A proven track record of implementing customer experience initiatives, together with a thorough understanding of the luxury consumer
- Passion for our products across all categories
- Natural leadership, as well as confidence to make decisions
- A collaborative approach to teamwork, and a flexible working style is essential, together with excellent interpersonal and communication skills (both written and oral)
- Fluency in English language is essential. Bilingual (Arabic & English) will be a plus
- 10 years of retail experience, 5 years at managerial level is essential
- Bachelor’s degree
- _

Experience Level: Mid-Senior level

Workplace Type: Hybrid

  • Personal Shopping Manager

    5 days ago

    Dubai, Dubai, United Arab Emirates YOOX NET-A-PORTER GROUP Full time

    YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group's Online Flagship Stores Division partners with many leading luxury brands to...

  • Personal Shopping Lead

    6 days ago

    Dubai, Dubai, United Arab Emirates Chalhoub Group Full time

    Who we areWe are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and...

  • Personal Shopping Coordinator

    5 days ago

    Dubai, Dubai, United Arab Emirates Chalhoub Group Full time

    INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...

  • Shop Manager

    3 weeks ago

    dubai, United Arab Emirates Ennismore Full time

    Job DescriptionIn this way, you’ll be making our hotel something special ...You’ll develop the standard operating procedures and policies for 25hours-things shop. You’ll ensure that the 25hours-things shop operates cost effectively and efficiently. You’ll check and maintain availability and replenishments of stocks and assists in ordering for the...

  • Shop Manager

    5 days ago

    Dubai, Dubai, United Arab Emirates Ennismore Full time

    Job DescriptionIn this way, you'll be making our hotel something special ... You'll develop the standard operating procedures and policies for 25hours-things shop.You'll ensure that the 25hours-things shop operates cost effectively and efficiently.You'll check and maintain availability and replenishments of stocks and assists in ordering for the...

  • Shop Manager

    2 months ago

    Dubai, United Arab Emirates Ennismore Full time

    Job DescriptionIn this way, you’ll be making our hotel something special ... You’ll develop the standard operating procedures and policies for 25hours-things shop.You’ll ensure that the 25hours-things shop operates cost effectively and efficiently.You’ll check and maintain availability and replenishments of stocks and assists in...

  • Shop Manager

    3 weeks ago

    Dubai, United Arab Emirates Ennismore Full time

    Job DescriptionIn this way, you’ll be making our hotel something special ... You’ll develop the standard operating procedures and policies for 25hours-things shop.You’ll ensure that the 25hours-things shop operates cost effectively and efficiently.You’ll check and maintain availability and replenishments of stocks and assists in...

  • Barber Shop Manager

    2 weeks ago

    Dubai, United Arab Emirates LIV27 Full time

    **Job Description: Barber Shop Manager** We are seeking an enthusiastic and sales-oriented leader with managerial experience to fill the role of Barber Shop Manager for our two (2) barber shop locations. As a Barber Shop Manager, your primary responsibility will be to oversee the day-to-day operations of the barber shops and ensure the highest level of...

  • Shop Manager

    2 weeks ago

    Dubai, United Arab Emirates House of torrija Full time

    FEMALE (gcc or comoros) preferred. We are looking for an enthusiastic shop manager to be in charge of the day-to-day operations of our store, coordinate staff, and ensure our customers have excellent shopping experiences. The shop manager's responsibilities include driving sales, enforcing company policies, ensuring compliance with safety regulations, and...

  • Barber Shop Manager

    6 days ago

    Dubai, Dubai, United Arab Emirates LIV27 Full time

    Job Description: Barber Shop ManagerWe are seeking an enthusiastic and sales-oriented leader with managerial experience to fill the role of Barber Shop Manager for our two (2) barber shop locations. As a Barber Shop Manager, your primary responsibility will be to oversee the day-to-day operations of the barber shops and ensure the highest level of customer...

  • Shop Manager

    2 weeks ago

    Dubai, United Arab Emirates sabetini Ltd Full time

    University graduate with well experience in managing the shop, decorating, setting up the shop, organizing the different requirement, running the shop and have some taste in advertisment and marketing to assist the CEO **Salary**: AED4,000.00 - AED6,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before...

  • Shop Manager

    3 weeks ago

    Dubai, United Arab Emirates RGC Full time

    We are looking for **well organized** and **hard working** Shop Manager to join our team Ideally should have at least **2 years experience** in **Garden Decor and Furniture Products** Minimum **2 years experience **working in the **UAE in a retail role** (assistant manager/store in charge/shop supervisor, etc) - Please specifically mention if you have at...

  • Shop Manager

    2 months ago

    Dubai, United Arab Emirates Zabeel Star Computers Full time

    Are you a dynamic leader with a passion for technology and sales? We're seeking a highly motivated individual to join our team as a Shop Manager for our new branch in the UAE. With a presence in the UAE since 2002, we are a leading name in the IT industry, and we're looking for someone with experience in managing IT shops to help us continue our success...

  • Shop Manager

    3 hours ago

    Dubai, United Arab Emirates Zabeel Star Computers Full time

    Are you a dynamic leader with a passion for technology and sales? We're seeking a highly motivated individual to join our team as a Shop Manager for our new branch in the UAE. With a presence in the UAE since 2002, we are a leading name in the IT industry, and we're looking for someone with experience in managing IT shops to help us continue our success...

  • Shop Manager

    2 months ago

    Dubai, United Arab Emirates DM GROUP Full time

    **Responsibilities**: - Communicated the work plan, guided the business work of team members, and made efforts to improve sales and service performance. - Responsible for staff training, daily management, implementation and management of rules and regulations, and other related matters. - Responsible for inventory, sales, display, system orders, and other...

  • Shop Manager

    3 weeks ago

    dubai, United Arab Emirates Azadea Group Full time

    Job Description - Shop Manager (SHO000441)Shop Manager(Job Number:SHO000441)DescriptionGreet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.Ensure a smooth and efficient receiving process of...

  • Shop Manager

    4 weeks ago

    Dubai, United Arab Emirates Azadea Full time

    Shop Manager(Job Number: SHO000345) Description - Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio. - Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind...

  • Shop Manager

    2 weeks ago

    Dubai, United Arab Emirates Azadea Full time

    Shop Manager(Job Number: SHO000477) Description - Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio. - Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind...

  • Shop Manager

    2 weeks ago

    Dubai, United Arab Emirates Azadea Full time

    Shop Manager(Job Number: SHO000396) Description - Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio. - Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind...

  • Shop Manager

    5 days ago

    Dubai, United Arab Emirates Azadea Full time

    Shop Manager(Job Number: SHO000377) Description - Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio. - Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind...