Manager CRM Ops

6 months ago


Dubai, United Arab Emirates Talabat Full time


RoleScope

  • Role within Regional Marketing across8 markets
  • Responsible for delivery of allad-hoc and automated campaigns through Braze with requiredquality
  • Responsible for managing request intakeprocess to improve efficiency and adherence toSLAs
  • Responsible for campaign Quality Assuranceprocess and tracking of errors
  • Iterate ways ofworking and intake process based onlearnings
  • Responsible for managing workloaddistribution between team members
  • Acts as acoach and mentor for junior team members to upskill them and trainthem on Campaign Ops best practices
  • Identifynew innovations and new mechanics to launch more engaging campaignsthrough Braze
  • Provide subject matter expertiseto launch complex campaigns on Braze
  • Work withRegional and Local stakeholders to understand and deliver oncomplex and critical campaignrequirements
  • Identify and implementopportunities to automate recurrentcampaigns
  • Work with Central Retention Solutionsteam to implement new enhancements to campaign operations (i.e.dynamic content, efficiency gains)

What you need to besuccessful

WhatDid We Order?

  • People managementexperience
  • Subject matter expertise and deepexperience using Braze
  • Experience working withAgile models for delivery
  • At least 7 years ofexperience
  • Strong stakeholder management to setexpectations and pushback requests frommarkets
  • Experience in fast paced Digital/StartUp environment delivering high volume ofcampaigns

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