Manager CRM Ops
6 months ago
RoleScope
- Role within Regional Marketing across8 markets
- Responsible for delivery of allad-hoc and automated campaigns through Braze with requiredquality
- Responsible for managing request intakeprocess to improve efficiency and adherence toSLAs
- Responsible for campaign Quality Assuranceprocess and tracking of errors
- Iterate ways ofworking and intake process based onlearnings
- Responsible for managing workloaddistribution between team members
- Acts as acoach and mentor for junior team members to upskill them and trainthem on Campaign Ops best practices
- Identifynew innovations and new mechanics to launch more engaging campaignsthrough Braze
- Provide subject matter expertiseto launch complex campaigns on Braze
- Work withRegional and Local stakeholders to understand and deliver oncomplex and critical campaignrequirements
- Identify and implementopportunities to automate recurrentcampaigns
- Work with Central Retention Solutionsteam to implement new enhancements to campaign operations (i.e.dynamic content, efficiency gains)
What you need to besuccessful
WhatDid We Order?
- People managementexperience
- Subject matter expertise and deepexperience using Braze
- Experience working withAgile models for delivery
- At least 7 years ofexperience
- Strong stakeholder management to setexpectations and pushback requests frommarkets
- Experience in fast paced Digital/StartUp environment delivering high volume ofcampaigns
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