Guest Service Assistant

Found in: Talent AE A C2 - 2 weeks ago


Dubai, United Arab Emirates Novotel Full time
  • Actively welcome, greet and checkguests in
  • Inform guests with savvy knowledge ofhotel, its services, the city, and local‘happenings’
  • Ensure allrequests are dealt with accurately and they receive the appropriateservice, attention and follow up
  • Differentiatebetween guest types and handle them in the appropriate manner;guests with confirmed or claimed reservation, walk ins, VIP guests,groups, etc.
  • Follow up on all arrivals usingthe prescribed procedure, modification of registration cards,special requests, rate changes, room changes and account inquiries,reservation inquiries
  • Deal with all guestrequests, accidents and/or thefts promptly, no later than within a20 minutes response time, record all matters in HotSos or hotelspecific recording process
  • Update and maintainthe reception hand over book, pass on all guest feedback to theManager on duty so appropriate action may betaken
  • Ensure guest privacy and security, anyconfidential guest information is not disclosed and processes arealigned with MHG confidentialitystandards
  • Ensure the correct procedure andpolicy standards are adhered to
  • Ensure allnecessary supplies are available for the front desk, manage parstock and order supplies
  • Comply with hotelcredit policy as it relates to cash payments; credit card payments;account to company; voucher payment; third party payment,international currency, etc.
  • Encourageup-selling in order to maximize rates
  • Ensurework areas are cleaned and maintained at alltimes

  • Guest Services Assistant

    Found in: Talent AE C2 - 2 weeks ago


    Dubai, United Arab Emirates Dubai Parks and Resorts Full time

    Play Your PartThe Guest Services Assistant is to provide courteous and professional service to our guests and to offer assistance as needed during their stay. They are to provide the highest level of recognition and personalized service to the guests. They are to also assist the Concierge duty and Service Excellence Manager in the day to day operations and...

  • Guest Services Assistant

    Found in: Talent AE C2 - 2 weeks ago


    Dubai, United Arab Emirates Dubai Parks and Resorts Full time

    Play Your PartThe Guest Services Assistant is to provide courteous and professional service to our guests and to offer assistance as needed during their stay. They are to provide the highest level of recognition and personalized service to the guests. They are to also assist the Concierge duty and Service Excellence Manager in the day to day operations and...

  • Guest Services Assistant

    Found in: beBee S AE - 4 weeks ago


    Dubai, United Arab Emirates Le Meridien Full time

    Job Number 22191939 Job Category Rooms & Guest Services Operations Location Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-ManagementPOSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room...

  • Assistant Manager Guest Service

    Found in: Talent AE A C2 - 2 weeks ago


    Dubai, United Arab Emirates One&Only Resorts Full time

    As the Assistant Guest Services Manager inOne & Only One Za’abeel, your primaryresponsibility is to ensure the highest level of guest satisfactionby providing exceptional service and creating everlasting momentsand memorable experiences. You will oversee the guest servicesdepartment, leading and mentoring bellman, doorman, valet team,airport...


  • Dubai, United Arab Emirates One&Only Resorts Full time

    As the Assistant Guest Services Manager in One & Only One Za’abeel, your primary responsibility is to ensure the highest level of guest satisfaction by providing exceptional service and creating everlasting moments and memorable experiences. You will oversee the guest services department, leading and mentoring bellman, doorman, valet team, airport...


  • Dubai, United Arab Emirates Novotel Full time

    Actively welcome, greet and check guests inInform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow upDifferentiate between guest types and handle them in the appropriate manner; guests with confirmed or...


  • Dubai, United Arab Emirates Sejourne Holidays Homes Full time

    * Greet and assist guests with warmth and professionalism. - Maintain a positive, helpful, and friendly attitude always. *Collaborate with the team to elevate our guest satisfaction scores to even greater heights. *Passion for providing outstanding service and creating memorable guest experiences. - Greeting guests upon arrival and making them feel...

  • Guest Service Agent

    2 weeks ago


    Dubai, United Arab Emirates Intercity Hotel Dubai Jaddaf Waterfront Full time

    The primary duties of the guest service representative are - to assist guests with check-in & check-out processes - provide guests with hotel services information - to accommodate guests during their stay in an attentive, courteous and friendly manner. **Experience**: - Hotel Industry: 1 year (required)


  • Dubai, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Dubai, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

    Is responsible for Guest Service function of the resort.Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction.Facilitate an efficient arrival and departure formality for all guests.Assist guest in resort activity enquiries/requests.Ensure that established levels of guest service are maintained...

  • Guest Service Agent

    5 days ago


    Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    *Urgently Hiring* **Job Description**: - Listens attentively to Guest. - Confirms guest’s address and other information such as length of stay by asking questions of guest. - Verifies payment, obtains signature and confirms registration, - Uses up-selling techniques to obtain higher revenue. - Accepts cash for payment after obtaining identification from...


  • Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

    We are hiring.!! Concierge/ Guest Service Agent - Assist guests with heavy packages and luggage etc. according to the baggage handling procedure. - Adhere to guest check-in and check-out procedures. - Welcome guests at the main entrance with the greeting appropriate to the time of day - Assist arriving and departing guests by opening and closing car and...

  • Guest Service Agent

    3 weeks ago


    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Officer for

    Found in: beBee S AE - 3 days ago


    Dubai, United Arab Emirates Conrad Dubai Full time

    DescriptionA Guest Service Officer for Conrad Dubai provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Officer for Conrad Dubai, you will serve on the Front Office Team, to provide services for Guests to contribute to...

  • Guest Service Supervisor

    Found in: Talent AE A C2 - 2 weeks ago


    Dubai, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

    Is responsible for Guest Servicefunction of the resort.Provide prompt,courteous and efficient service to all guests, so as to achieve ahigh level of customer satisfaction.Facilitatean efficient arrival and departure formality for allguests.Assist guest in resort activityenquiries/requests.Ensure that establishedlevels of guest service are maintained at all...

  • Guest Service Agent

    2 weeks ago


    Dubai, United Arab Emirates HILTON Full time

    As a Front Desk Receptionist at the Waldorf Astoria Dubai International Financial Centre, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required. A Receptionist will complete the...

  • Guest service agent

    3 weeks ago


    Dubai, United Arab Emirates Bin Ham Group Full time

    Greet and receive guests in a friendly and professional manner.Handle guest check-in and check-out efficiently and accurately.Provide information on hotel facilities, services and local attractions.Resolve guest complaints and problems in a timely and satisfactory manner.Answer phone calls and respond to inquiries politely and helpfully.Process payments and...

  • Guest Service Officer for

    Found in: beBee jobs AE - 3 days ago


    Dubai, Dubai, United Arab Emirates Conrad Dubai Full time

    A Guest Service Officer for Conrad Dubai provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Officer for Conrad Dubai, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    Found in: beBee jobs AE - 2 weeks ago


    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Assistant Guest Service Manager

    Found in: Talent AE A C2 - 3 weeks ago


    Dubai, United Arab Emirates Hilton Dubai Full time

    Ensuring that the check-in andcheck-out process runs as smoothly as possible and that guests areescorted to the correct room.Responding torequests or complaints made by guests in a professional and politemanner in order to guarantee customersatisfaction.Implementing procedures toimprove services offered with the aim of attracting morecustomers.Hiring and...