Guest Service Supervisor

1 week ago


Dubai, United Arab Emirates Anantara Hotels, Resorts and Spas Full time
  • Is responsible for Guest Service function of the resort.
  • Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction.
  • Facilitate an efficient arrival and departure formality for all guests.
  • Assist guest in resort activity enquiries/requests.
  • Ensure that established levels of guest service are maintained at all times within the reception area.
  • Actively elicit guest feedback and preferences, regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.
  • Ensure guest errands are executed as directed.
  • Prepare all information collaterals for guests and related departments as per the policy and standards.
  • Ensure guests are personally welcomed and greeted by name and escorted to their rooms on arrival.
  • Provide information on resort services and facilities, as well as local attractions and general enquires as requested.
  • Ensure a member of management is in attendance of all arrivals and departures.
  • Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
  • Coordinate transportation for guests in collaboration with the Concierge, Bell Captain and Bell Men including buggy and car transfers.


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