Guest Service Supervisor

2 weeks ago

Dubai, United Arab Emirates Anantara Full time

**Company Description**
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara Dubai Palm Jumeirah Resort & Spa always find new ways to look after the business, their guests, and their associates. Within this, the key responsibilities for this position are:

- Is responsible for Guest Service function of the resort.
- Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction.
- Facilitate an efficient arrival and departure formality for all guests.
- Assist guest in resort activity enquiries/requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences, regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.
- Ensure guest errands are executed as directed.
- Prepare all information collaterals for guests and related departments as per the policy and standards.
- Ensure guests are personally welcomed and greeted by name and escorted to their rooms on arrival.
- Provide information on resort services and facilities, as well as local attractions and general enquires as requested.
- Ensure a member of management is in attendance of all arrivals and departures.
- Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
- Coordinate transportation for guests in collaboration with the Concierge, Bell Captain and Bell Men including buggy and car transfers.
- Provide complete assistance to guests on arrival and departure (check in and check out).
- Prepare accurate room folios / bills and ensures settlement of the same.
- Responsible for all check outs being done efficiently and accurately.
- Handle difficult situations effectively following resort policies and procedures.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort’s Policies & Procedures to achieve the overall objectives of this position.
- Ensure proper record keeping and documentation, as per statutory and organizational requirements.
- Closely liaise with Guest Services Centre in ensuring all follow ups are done in a timely manner.
- Ensure correct documentation of all transactions at Front Office during shifts.
- Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager.
- Keep superior promptly and fully informed of all problems or unusual matters of significance.
- Ensure safety and security of guests’ belongings.
- Adhere to all organizational policies and standards.
- Actively participate in selling excursions and coordinating recreation, spa and Food & Beverage.
- Responsible for implementing and maintaining the sanctity of the Guest Service Questionnaire daily as per standard operating procedure.
- Attend behavioral and vocational training in own and related work areas, to enhance skills and develop multi-functionality.
- Lead the Guest Service team by example.
- Train, mentor and coach the Guest Service team.
- Ensure that all fellow associates follow Safety rules and operating procedures.
- Is aware of all house rules and assists in enforcing them on associates.
- Always conduct himself/herself in such a manner so as to encourage all fellow team members to do likewise.
- Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
- Project at all times, a favorable image of the company, resort and department.

**Qualifications**
- A strong focus on customer service.
- Prior experience in hotel front office operations is preferred.
- Excellent communication skills; fluency in English is required.
- Be able to work shifts, weekends and public holidays.
- Computer skills in Ms Office.

  • Guest Service Supervisor

    3 weeks ago

    Dubai, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

    Is responsible for Guest Service function of the resort.Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction.Facilitate an efficient arrival and departure formality for all guests.Assist guest in resort activity enquiries/requests.Ensure that established levels of guest service are maintained...

  • Supervisor-guest Service

    6 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Número de Empleo** 24082765 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación:...

  • Guest Service Supervisor

    3 weeks ago

    Dubai, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

    Is responsible for Guest Servicefunction of the resort.Provide prompt,courteous and efficient service to all guests, so as to achieve ahigh level of customer satisfaction.Facilitatean efficient arrival and departure formality for allguests.Assist guest in resort activityenquiries/requests.Ensure that establishedlevels of guest service are maintained at all...

  • Guest Service Supervisor

    1 month ago

    Dubai, United Arab Emirates NH Collection Full time

    Company Description **NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah** Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall and the largest fountain in the world, the captivating Palm Fountain at The Pointe. Our new...

  • Guest Services Officer

    4 weeks ago

    Dubai, United Arab Emirates Citadines Culture Village Dubai Full time

    1. Responsible for checking in and checking out of guests such as registering and assigning rooms to guests. 2. Issues room keys and escorts guests into rooms. 3. Keeps a record of room availability and guests' accounts. 4. Transmits and receives messages. 5. Ensures prompt and precise information and assistance is provided to tenants and guests on...

  • Guest Services Officer

    6 days ago

    Dubai, United Arab Emirates Hyatt Regency Dubai Full time

    Summary - Responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. - Have a thorough understanding and knowledge of all Rooms related services and products and the ability to upsell...

  • Guest Service Agent

    7 days ago

    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    Key Responsibilities: - Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints - Process accurately check-ins and check-out - Ensure that all Guest supplies and amenities are offered and replenished to the required standards - Stay current with all hotel services as well as VIP requests...

  • Guest Service Associate

    4 weeks ago

    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    FEMALE CANDIDATE Key Responsibilities: - Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints - Process accurately check-ins and check-out - Ensure that all Guest supplies and amenities are offered and replenished to the required standards - Stay current with all hotel services as well...

  • Guest Services Officer

    4 weeks ago

    Dubai, United Arab Emirates Hyatt Centric Jumeirah Dubai Full time

    Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered...

  • Guest Service Agent

    4 weeks ago

    Dubai, United Arab Emirates Hi Guests Vacation Homes Rental LLC Full time

    We are currently seeking for a dynamic guest service agent who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a GSA you are responsible for daily assigned duties as instructed by Supervisors while adhering to our policies and procedures and your role will include key...

  • Guest Service Agent

    4 weeks ago

    Dubai, United Arab Emirates Hi Guests Vacation Homes Rental LLC Full time

    We are currently seeking for a dynamic guest service agent who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a GSA you are responsible for daily assigned duties as instructed by Supervisors while adhering to our policies and procedures and your role will include key...

  • Guest Services Officer

    3 weeks ago

    Dubai, United Arab Emirates Accor Full time

    JobDescriptionTo offer a warm welcome to all guestsand to ensure that they enjoy their stay being offered the finestpersonal service.To personally greet andescort the guests rather than pointing outdirections.To respect the privacy of theguests and the confidentiality of theinformation.To manage any guest complaint in aprofessional manner, by resolving it...

  • Guest Service Officer

    4 weeks ago

    Dubai, United Arab Emirates Accor Full time

    Job Description To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance.To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.To be fully conversant with all services and facilities offered by the hotel.To operate the...

  • Guest Service Agent

    3 weeks ago

    Dubai, United Arab Emirates Hilton Full time

    What will I be doing?As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive...

  • Guest Service Agent

    3 weeks ago

    Dubai, United Arab Emirates Hilton Full time

    What will I bedoing?As Receptionist, youwill provide reception services for Guests to contribute to anoverall exceptional experience from check-in through check-out andcomplete audits, as required. A Receptionist contributes to thefirst impressions of our Guests and, therefore, must perform thefollowing tasks to the highest standards:Achieve positive...

  • Supervisor-guest Service

    7 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **หมายเลขงาน** 23013078 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates ดูบนแผนที่ **ตารางการทำงาน**...

  • Supervisor-guest Service

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **หมายเลขงาน** 23014601 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates ดูบนแผนที่ **ตารางการทำงาน**...

  • Supervisor-guest Service

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **หมายเลขงาน** 23015124 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Lapita Dubai Parks and Resorts Autograph Collection, Dubai Parks & Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates...

  • Guest Services Agent

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Guest Services Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Services Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and...

  • Guest Relations Supervisor Hilton Dubai Palm

    6 days ago

    Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah, a Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team...