Guest Service Supervisor
8 months ago
**Company Description**
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara Dubai Palm Jumeirah Resort & Spa always find new ways to look after the business, their guests, and their associates. Within this, the key responsibilities for this position are:
- Is responsible for Guest Service function of the resort.
- Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction.
- Facilitate an efficient arrival and departure formality for all guests.
- Assist guest in resort activity enquiries/requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences, regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.
- Ensure guest errands are executed as directed.
- Prepare all information collaterals for guests and related departments as per the policy and standards.
- Ensure guests are personally welcomed and greeted by name and escorted to their rooms on arrival.
- Provide information on resort services and facilities, as well as local attractions and general enquires as requested.
- Ensure a member of management is in attendance of all arrivals and departures.
- Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
- Coordinate transportation for guests in collaboration with the Concierge, Bell Captain and Bell Men including buggy and car transfers.
- Provide complete assistance to guests on arrival and departure (check in and check out).
- Prepare accurate room folios / bills and ensures settlement of the same.
- Responsible for all check outs being done efficiently and accurately.
- Handle difficult situations effectively following resort policies and procedures.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort’s Policies & Procedures to achieve the overall objectives of this position.
- Ensure proper record keeping and documentation, as per statutory and organizational requirements.
- Closely liaise with Guest Services Centre in ensuring all follow ups are done in a timely manner.
- Ensure correct documentation of all transactions at Front Office during shifts.
- Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager.
- Keep superior promptly and fully informed of all problems or unusual matters of significance.
- Ensure safety and security of guests’ belongings.
- Adhere to all organizational policies and standards.
- Actively participate in selling excursions and coordinating recreation, spa and Food & Beverage.
- Responsible for implementing and maintaining the sanctity of the Guest Service Questionnaire daily as per standard operating procedure.
- Attend behavioral and vocational training in own and related work areas, to enhance skills and develop multi-functionality.
- Lead the Guest Service team by example.
- Train, mentor and coach the Guest Service team.
- Ensure that all fellow associates follow Safety rules and operating procedures.
- Is aware of all house rules and assists in enforcing them on associates.
- Always conduct himself/herself in such a manner so as to encourage all fellow team members to do likewise.
- Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
- Project at all times, a favorable image of the company, resort and department.
**Qualifications**
- A strong focus on customer service.
- Prior experience in hotel front office operations is preferred.
- Excellent communication skills; fluency in English is required.
- Be able to work shifts, weekends and public holidays.
- Computer skills in Ms Office.
-
Guest Service Supervisor
4 months ago
Dubai, United Arab Emirates Hilton Full timeGuest Service Supervisor A Guest Service Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Guest Service Supervisor, you will oversee the front office activities between the Guest, the hotel, and the...
-
Guest Service Supervisor
6 months ago
Dubai, United Arab Emirates Beach Walk Hotel Full timeHas previous hotel experience as a Supervisor or Guest Service Agent **Salary**: AED1,800.00 - AED2,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)
-
Supervisor, Guest Services Operators
3 months ago
Dubai, United Arab Emirates Delano Full time**Company Description** Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its...
-
Guest Relations Supervisor
2 months ago
Dubai, United Arab Emirates HARMONY MEDICAL CENTER Full time**Harmony Medical Group** is looking for a passionate, versatile **GUEST RELATIONS SUPERVISOR** to join our team. As a **GUEST RELATIONS SUPERVISOR**, you will be responsible for maintaining good patient relations & making sure that the patients will have an excellent experience. Could you be the perfect fit for our featured job? **Responsibilities** -...
-
Supervisor-guest Service
6 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Número de Empleo** 24082765 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación:...
-
Guest Service Officer
6 months ago
Dubai, United Arab Emirates AccorHotel Full time**Company Description** We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality. - To offer a warm welcome to all guests and to ensure that they enjoy their...
-
Guest Relation Supervisor
3 months ago
Dubai, United Arab Emirates Rich Route Holiday Homes L.L.C Full time**We are Urgently looking for Guest Relation Supervisor** - Visa + Free Accommodation+ Attractive Salary Package Job Descriptions Must Have: - Greeting guests upon arrival, provide a personalized and warm welcome, and assist with the check-in process. Always alert to respond towards guest needs, inquiries, and requests promptly and accurately, maintaining...
-
Guest Service Supervisor
6 months ago
Dubai, United Arab Emirates Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Service Supervisor
6 months ago
Dubai, United Arab Emirates MINOR Hotels Full timeIn this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel...
-
Guest Service Agent
6 months ago
Dubai, United Arab Emirates Grand Excelsior Hotel Full timeGive a warm welcome and check in guests - Check out of departing guest in accordance with the hotel standards - Becomes familiar with names of V.I.P., complimentary, and pre-registered guests at the start of each shift by reviewing report provided by Front office Management. - Remains calm and pleasant when speaking with Guest; Guest is listened to...
-
Guest Service Agent
6 months ago
Dubai, United Arab Emirates Apt Resources Full time**GUEST SERVICE AGENT**: **Job ID **:1913 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 1,500.00 - 2,000.00 **Other Benefits **:UAE Labor Law **GCC Driving License **:No **Description: - Objective: To represent the highest standard of excellence in welcomes...
-
Guest Services Officer
3 months ago
Dubai, United Arab Emirates Citadines Culture Village Dubai Full time1. Responsible for checking in and checking out of guests such as registering and assigning rooms to guests. 2. Issues room keys and escorts guests into rooms. 3. Keeps a record of room availability and guests' accounts. 4. Transmits and receives messages. 5. Ensures prompt and precise information and assistance is provided to tenants and guests on...
-
Guest Service Agent
6 months ago
Dubai, United Arab Emirates GRAND EXCELSIOR HOTEL DEIRA Full time**Essential Functions**: The Guest Service Agent will be able to check-in, check-out Guests and cashiering. **Supportive Functions**: Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers,...
-
Guest Services Officer
6 months ago
Dubai, United Arab Emirates SOFITEL Full timeCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Services Officer
6 months ago
Dubai, United Arab Emirates Hyatt Centric Jumeirah Dubai Full timeSummary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered...
-
Guest Relations Supervisor
2 months ago
Dubai, United Arab Emirates HARMONY MEDICAL CENTER Full time**Harmony Medical Group** is looking for a passionate **GUEST RELATIONS SUPERVISOR** to join our team. As a **GUEST RELATIONS SUPERVISOR**, you will be responsible for maintaining good patient relations & making sure that the patients will have an excellent experience. **Responsibilities** - Oversee the guest relations team and ensure a high standard of...
-
Guest Experience Supervisor
6 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Additional Information** Guest Relations Supervisor **Job Number** 23200417 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...
-
Guest Service Agent
6 months ago
Dubai, United Arab Emirates Al Habtoor City Hotel Collection Full time**JOB SUMMARY** To serve the needs of the business, our guests and our colleagues by ensuring that all guests are enjoying a positive and memorable experience. **JOB DUTIES** - To be an ambassador of the Front Office and the hotel, in and outside the workplace. - To provide a personal service to all the guests, fully aware and following the hotel standards...
-
Guest Service Supervisor
3 months ago
Dubai, United Arab Emirates Anantara Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Experience Supervisor
4 months ago
Dubai, United Arab Emirates Holiday Inn Full time**GUEST EXPERIENCE SUPERVISOR** **ABOUT US** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime....