Guest Service Officer for

2 weeks ago

Dubai, United Arab Emirates Conrad Dubai Full time
Description

A Guest Service Officer for Conrad Dubai provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Officer for Conrad Dubai, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Officer for Conrad Dubai truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary Requirements

    What are we looking for?

    Guest Service Officer for Conrad Dubai serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Previous experience in a customer-focused industry
    • Positive attitude and good communication skills
    • Commitment to delivering a high level of customer service
    • Excellent grooming standards
    • Calm, efficient, and organized with great attention to detail
    • Ability to multi-task while maintaining a positive attitude when working with a Guest
    • Professional manner with an emphasis on hospitality and guest service
    • Ability to work on your own and as part of a team
    • Competent level of IT proficiency

      It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

      • Previous experience in cash handling
      • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
      • Conflict resolution experience
      • Russian/ Arabic/ German or Turkish speaker

        What will it be like to work for Conrad Hotels & Resorts?

        ConradHotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all

        Source: Hospitality Online

  • Guest Service Officer for

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Conrad Dubai Full time

    A Guest Service Officer for Conrad Dubai provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Officer for Conrad Dubai, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Services Officer

    4 weeks ago

    Dubai, United Arab Emirates Citadines Culture Village Dubai Full time

    1. Responsible for checking in and checking out of guests such as registering and assigning rooms to guests. 2. Issues room keys and escorts guests into rooms. 3. Keeps a record of room availability and guests' accounts. 4. Transmits and receives messages. 5. Ensures prompt and precise information and assistance is provided to tenants and guests on...

  • Guest Services Officer

    6 days ago

    Dubai, United Arab Emirates Hyatt Regency Dubai Full time

    Summary - Responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. - Have a thorough understanding and knowledge of all Rooms related services and products and the ability to upsell...

  • Guest Service Officer for Conrad Dubai

    5 days ago

    Dubai, United Arab Emirates Hilton Full time

    Guest Service Officer for Conrad Dubai A Guest Service Officer for Conrad Dubai provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Officer for Conrad Dubai, you will serve on the Front Office Team, to provide...

  • Guest Service Officer for Conrad Dubai

    4 weeks ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Officer for Conrad Dubai provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Officer for Conrad Dubai, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Officer

    3 weeks ago

    Dubai, United Arab Emirates Grand hyatt Full time

    You will be responsible to provide an excellent and consistent level of service to your guests. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. Qualifications Diploma/ Degree in Hospitality or Tourism Management with relevant experience in a five star Hotel operation.

  • Guest Service Agent

    4 weeks ago

    Dubai, United Arab Emirates FLORA INN HOTEL DUBAI a For Full time

    Service agents in this industry perform a variety of tasks depending on the services they provide to the guest, the size of the property they oversee, and its location. Here are some tasks a guest service agent may be responsible for: - welcoming guests as they arrive at the property and making a positive first impression - checking guests in, issuing keys...

  • Guest Services Officer Telecommunications

    4 days ago

    Dubai, United Arab Emirates Grand hyatt Full time

    You will be responsible to provide an excellent and consistent level of service to your guests.The Guest Services Officer is responsible to contribute to the smooth and efficient running of the Communications Center within the Rooms Division.QualificationsIdeally with a relevant degree or diploma in Hospitality or Tourism management.Minimum 2 years work...

  • Guest Service Officer

    3 days ago

    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Officer for Conrad Dubai

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Guest Service Officer for Conrad Dubai provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Officer for Conrad Dubai, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Services Officer

    1 month ago

    Dubai, United Arab Emirates Hyatt Regency Dubai Full time

    Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division **Qualifications**: Diploma/qualification in Hospitality or Tourism Management

  • Guest Service Officer

    4 weeks ago

    Dubai, United Arab Emirates Hyatt Centric Jumeirah Dubai Full time

    Summary - Answer hotel telephones courteously and efficiently following Hyatt Centric standards. - Meets and greets all guests and assists with registrations. - Ensures the strict control of room keys. - Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and...

  • Guest Services Officer

    4 weeks ago

    Dubai, United Arab Emirates Hyatt Centric Jumeirah Dubai Full time

    Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered...

  • Guest Service Officer

    3 weeks ago

    Dubai, United Arab Emirates HYATT HOTELS GROUP Full time

    You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms and Residences Department. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Good customer...

  • Guest Service Agent

    4 weeks ago

    Dubai, United Arab Emirates MINOR Hotels Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Reservations - Guest Service Officer

    1 month ago

    Dubai, United Arab Emirates ANdAZ Full time

    You will be responsibleto provide an excellent and consistent level of service to yourcustomers. The Guest Service Officer is responsible to contributeto the smooth and efficient running of the Reception within theRooms Division.QualificationsIdeally with a relevant degree or diploma inHospitality or Tourism management. Minimum 2 years work experiencein...

  • Reservations - Guest Service Officer

    3 weeks ago

    Dubai, United Arab Emirates ANdAZ Full time

    You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work...

  • Guest Service Agent

    4 weeks ago

    Dubai, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    4 weeks ago

    Dubai, United Arab Emirates La Suite Full time

    Company Description Feel the energy of Dubai in an exceptional location near Dubai Media City on Sheikh Zayed Road at La Suite Dubai Hotel & Apartments. Guests staying at this modern hotel will find elevated comfort just moments from Dubai Internet City and Palm Jumeirah. Feel relaxed in elegant rooms, studios, and apartments with stunning panoramic views...

  • Guest Services Officer

    3 weeks ago

    Dubai, United Arab Emirates Accor Full time

    JobDescriptionTo offer a warm welcome to all guestsand to ensure that they enjoy their stay being offered the finestpersonal service.To personally greet andescort the guests rather than pointing outdirections.To respect the privacy of theguests and the confidentiality of theinformation.To manage any guest complaint in aprofessional manner, by resolving it...