CRM Manager

4 weeks ago


Abu Dhabi, United Arab Emirates Christian Dior Couture Full time

CLIENTPROGRAMS

  • Oversee all boutique levelclienteling programs and execute strategies outlined by Central CRMincluding client growth strategies, capture retention initiatives,etc.
  • Create and lead local clienteling actionsto promote best-in-class CRM practices that drive revenue andpromote client retention and growth
  • Overseee-clienteling programs in partnership with the local call centerand e-commerce teams such as: identifying outreach opportunitiesand gifting strategies, decreasing return rate, increasing repeatshoppers, etc.
  • Efficiently prioritize executionof projects to meet deadlines and setobjectives
  • Proactively handle the projectroadmaps and suggest initiatives to improve the CRMprograms
  • Oversee the ambassadors’program by hosting calls, deck development and managing lessonplans

Applications,systems &tools

  • Oversee roll-out,adoption and training of internal clienteling applications acrossall retail teams
  • Partner cross-functionally tocollect needs and best practices and outline prioritizes for appdevelopment roadmap
  • Partner with Central CRM&; IT to lead evolution pilot programs and changemanagement for system updates
  • Partner withlocal and Central IT team to troubleshoot and investigate technicalissues

Communication

  • Leadthe department’s communication for the retailteams
  • Build and maintain strong partnershipswith other departments and cross functional partners to facilitateclienteling topics across multiple communicationchannels
  • Facilitate CRM actions andcommunications for retail store openings / closure in partnershipwith the local Events and Central CRMteams

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