CRM Project Manager

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Avanade Full time

Role Overview:


As a CRM Project Group Manager, you are responsible for leading people, project, and program management across an entire CRM system lifecycle.

From requirements gathering through implementation, you will work closely with both internal Avanade employees and client stakeholders to ensure on-time, high-quality project delivery.

You will also be responsible for the identification and implementation of continuous improvement initiatives, processes, and tools supporting enhancements in productivity, efficiency, issue resolution, and cost.


Key Role Responsibilities:

Day-to-day you will:

  • Manage collaboration with clients and project teams to develop PMO related tools such as project plans, implementation plans, transition plans, etc.
  • Establish and support knowledge management repositories
  • Support business development activities or thought leadership in support of Talent Community objectives and priorities
  • Monitor, reports, and responds to issues and risks associated with the project
  • Balance scope, schedule, budget, quality, and risks associated with the project
  • Lead development, implementation, and maintenance of detailed project work plan, including appropriate controls, governance structures, and monitoring to ensure ontime, onbudget, and quality outcomes
  • Manage Avanade and subcontractor staff assigned to the project
  • Lead change management and change enablement processes throughout project duration
  • Assist in the sales process, including estimating work effort and expenses using Avanade's standard tools.
  • Engage and partner with appropriate onshore, offshore, and nearshore workforces, including Service Licensing Agreements (SLAs)

Key Role Skill & Capability Requirements:

Your technical and non-technical skills include:

  • You are likely an experienced project manager with deep CRM roots, someone who can engage with clients and translate their needs into project blueprints, schedules and deliverables.
  • Extensive experience in Microsoft Dynamics CRM and the life cycle of planning, implementing, and maintaining such solutions
  • Demonstrated experience with operation management, systems security, testing, databases, and mobility considerations
  • Extensive Experience leading large technology infrastructure projects
  • Experience consulting with external clients on complex projects, including in leadership roles
  • Experience working with global teams on CRM technology implementation and maintenance projects
  • Experience working with offshore teams to facilitate project work
  • Demonstrated excellence in communicating and presenting complex information to technical and nontechnical stakeholders, both verbally and in written form

Preferred Certifications:

PMP Certification Desired

Preferred Education Background:


You are likely to possess a Bachelor's degree in a relevant field from an accredited college or university (Information Technology preferred).


Preferred Years of Work Experience:

You are likely to have 5 to 7+ years of relevant experience, including CRM and project management.

Scope of Work:

Nature of Work:


Creates and implements work plans for assigned projects, programs, and/or clients against established operational objectives; supports translation of group strategy into objectives and work plans.


Scope of Work:

Provides operational leadership for large-scale, strategically critical work efforts requiring significant coordination.

Complexity:


Complex problems that span work domains and require continual alignment to internal and external business issues to deliver expected results across groups.


Discretion:


Wide latitude in approach to work, including ability to reshape work plans, guided by professional best practices and domain expertise.


Organizational Impact:

Work efforts have significant impact on near
- and medium-term Avanade and/or client operations. If client-facing, should contribute to client-relationship and sales outcomes.

Supervision Received:

Works independently, with occasional validation of work efforts against strategic and operational objectives. Significant latitude in judgment & approach.

Supervision Provided:


Mentors and manages work efforts of more junior colleagues and team members as required by various workstreams; may formally supervise work of project teams.

If managing team(s) of more junior employees full-time, then refer to the People & Business Leadership leveling criteria. Often serves as Career Advisor.

Knowledge Applied:

Applies advanced knowledge of learned occupation / discipline and strong business operational acumen.

About Avanade

What we offer you

Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for your

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