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Call Center Operator

1 month ago

Abu Dhabi, United Arab Emirates SERCO Full time
  • Assist the Helpdesk Team Leader tomonitor service standards and functionality of the OSP systemsthroughout the event
  • Fast and accurate keyboardtyping skills.
  • Excellent customer and callhandling skills.
  • Good data entryskills.
  • Strong communication and interpersonalskills at an individual and team level
  • Workingknowledge of CAFM (Computer Aided Facilities Management) and othersystems.
  • Responding to queries via chat, email,or phone
  • Answer, screen and transfer inboundphone calls emails, portal requests, to our helpeddesk
  • Distribute tasks from the help desk to therelevant OSP teams
  • Close tasks down aftercompletion by the OSP team

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