Senior Business Analyst

2 weeks ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates cander Full time

Senior Business Analyst

About the Role

We are seeking a Senior Business Analyst to support our Oracle BOH suite and purchasing system . You will collaborate with Level 1 support, HRIS, development, Cyber Security, Infrastructure, and product teams.

Key Responsibilities

  • Provide technical and business support, ensuring system stability and efficiency.
  • Maintain high observability, resiliency, and recoverability in production environments.
  • Manage incidents, troubleshoot issues, and drive automation for productivity improvements.
  • Conduct root cause analysis and escalate critical issues as needed.
  • Develop policies, procedures, and documentation.

Requirements

  • 5+ years of application support experience , preferably with Oracle products.
  • Experience with Oracle Cloud HCM & ERP (mandatory) , Birchstreet (preferred), and ServiceNow.
  • Strong problem-solving, communication, and multitasking skills.
  • Bachelor's degree in Computer Science, IT, or related field .

Office-based role with standard working hours.

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