Commercial Director

Commercial Director, O&M EMEA – Job Description Job Description The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. What will I be doing? Develop and execute the commercial strategy, working closely with the Revenue Management, Sales, Catering, Marketing, eCommerce and Public Relations teams and area support teams. Manage F&B commercial activities and partner with the F&B Manager, Director of Operations, GM and the Commercial Director to seize new opportunities and serve as a key business partner to the Hotel General Manager. Drive the top‑line budget and forecast using the Hilton Commercial Focus process to deliver revenue across all streams, including Rooms, GC&E, F&B, Leisure and Spa while controlling cost of sale and marketing opportunities. Collaborate with the GM, Finance and Operations Director to ensure profits align with TGOP and EBITDA targets. Ensure pricing and rate quotation strategies are in place to maximize revenue and market share. Coordinate hotel‑level marketing, sales and public relations activities with regional and brand teams. Support revenue managers to establish an optimal mix, review and validate forecasts, and develop strategies for different demand periods. Develop and maintain strong relationships with owners, hotel teams and Hilton matrix support teams. Present commercial strategies to the Regional Team and key stakeholders. Maintain compliance with Hilton brand standards and utilize communication tools as guided by regional marketing. Monitor market trends and adjust strategies in line with evolving conditions. Participate in the leadership activity of the hotel and region. What are we looking for? Skills & Experience Minimum 3+ years hospitality industry experience in a commercial services role with specialised knowledge in revenue management and sales operations. Minimum 3+ years presenting sales plans and presentations to senior level executives and constituent groups. 3+ years working in a collaborative/matrixed environment. 3+ years working with departmental financial data to make strategic and tactical decisions. 3+ years evaluating and identifying business opportunities for the cluster. At least 3 years managing a sales or commercial team. Entrepreneurial mindset that continuously explores new ideas and activations to drive venue and catering business. 3+ years experience in the Dubai market with a primary focus on corporate, MICE and leisure segments. Fluent in English. Advantageous 3+ years working in a multi‑complex hotel/travel industry environment. Experience in multiple disciplines with knowledge of Marketing, E‑commerce and Finance. Local language proficiency. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands, and our amazing team members are at the heart of it all. Work Locations Canopy by Hilton Al Seef – Dubai Schedule Full‑time Brand Canopy by Hilton Job Details Role Level: DirectorWork Type: Full‑TimeCountry: United Arab EmiratesCity: DubaiCompany Website: http://stories.hilton.comJob Function: SalesSector: Hospitality #J-18808-Ljbffr