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Customer Service Executive

4 months ago

Dubai, United Arab Emirates Precision Hire Solution Full time
Pays

Emirats Arabes Unis

Lieu

Dubai

Lieu detravail

DUBAIU BORA TWRS(ARE)

Socitemployeur

TOTALENERGIES MARKETINGUAE L.L.C

Domaine

Commerce

Type decontrat

CDI

Exprience

Minimum 6 ans

Profilducandidat

Knowledge:

  • Strong knowledge of the market and the customers industrytechniques/methods.
  • VAT and customsreequipments
  • Letters of Credits and exportdocumentations
  • A thorough knowledge of theproduct range (added advantage)
  • SAP


Skills:

  • Excellentinterpersonal communication
  • Analysis Problemsolving and Resolving conflict
  • Proficiency inIT software (ERP Excel Word Power point and PDFwriter)
  • English language proficiency andFrench language will be an addedadvantage


Experience:

  • Minimum 5 years (GCC experience) of which 3 years in a similarposition.


Education:

  • Bachelors degree in anyspecialization
Activits
  • Liaisewith Demand & planning for orders status. (confirmed andinsertion orders)
  • To ensure timely update ofVAT records & documentation related toAffiliate
  • Handle order data entry &invoicing and Prepare shipping documents within or outside Lettersof Credit
  • Plan organize & coordinateexport shipments for the assigned destinations/territories fortimely loading & shipments
  • Coordinatewith internal departments e.g. Logistics Accounts PurchaseTechnical and Marketing departments for customersrequirements
  • Liaise with Supply chain& Demand planning monthly
  • Analyse /Evaluate/ Operate Letters of Credit received fromcustomers
  • Ensure all the affiliate orders areplaced as per forecasts and affiliate contract withTEMME
  • Liaise with banks shipping agentsinspectors and other 3rd party agents
  • Maintain& prepare pricelists quotations/offers correspondencerecords of customers in assigned destinations
  • Communicate/ Respond to customer inquiries/messages received bytelephone email daily
  • Support the Creditdepartment to ensure timely collection of payments from customersof assigned destinations
  • Maintains customerdata base and account information.
  • Housekeeping of the old orders in the system. And updating the SAPSO dates (confirmation/ delivery dates) As per the Affiliates KPIand Export Procedure
  • Update all the reportslinked to the Affiliates Operations and Execute the Tasks withintheir Frametime.


ACCOUNTABILITIES

  • Handlefacetoface enquiries from customers.
  • Ensurethat the company satisfies its customersneeds.
  • Building a good relationship withcustomers thru effective communication.
  • Ensureadherence to compliance processes and guidelines specific to thepositions roles and responsibilities.
  • Ensureshipments and requirements of customers are met & compliedwith to achieve sales volume targets.
  • Strictadherence and compliance towards Group HSE Charter &MAESTRO requirement and affiliates HSEQ Policy Procedures &specific rules & regulations applicable to the area ofactivity at all times.
  • Demonstrates exemplaryconduct rigor vigilance and professionalism regarding HSE in alltheir activities
  • Take active role (wheneverrequired) in wider crossorganizationalactivities/projects.
  • Ensure full adherence tothe companys compliance program its policies and proceduresincluding economic sanctions and export control in all professionalactivities.
  • Promptly notify the complianceofficer/economic sanctions referent of any instances ofnoncompliance or violations of economic sanctions or export controlthat comes to myattention.
Contexteetenvironnement
  • Highcontent of matrix processes between supply chain & thecustomers.
  • Harmonious relationship withColleagues from various department ie: Logistics DepartmentAccounting Dept Credit Control Demand and planning &Logistics with regard to related job to be done Conducive workingenvironment.
  • Constraints : Numerous customregulations (in continuous evolution) Political instability in theregion
  • Favourable Factors : Free zone benefitsand port facilities Quality of the infrastructure and communicationtools
InformationssupplmentairesNP Level : 8


Alongstanding player in the energy sector an integrated multienergycompany (oil and biofuels natural gas and green gases renewablesand electricity) and a global industrial company TotalEnergies isalso a responsible employer and a corporate citizen. Every day morethan 100000 employees are focused on reinventing energy in over 130countries.Thisjob has been sourced from an external job board.
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