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Customer Service Executive

1 month ago

Dubai, United Arab Emirates West Avenue Visa Services Full time

**Job Title: Customer Service Executive**

**Company: West Avenue Services**

**Location: Dubai**

**About Us**: West Avenue Services is dedicated to providing exceptional service and solutions to our clients. We pride ourselves on our commitment to excellence and our ability to adapt to the ever-changing needs of our customers.

**Key Responsibilities**:

- Manage and resolve customer issues promptly and effectively, demonstrating a proactive approach to problem-solving.
- Maintain a thorough understanding of our products and services to provide accurate information and solutions to clients.
- Conduct client meetings to discuss service updates, gather feedback, and address any concerns.
- Collaborate with internal teams to ensure client needs are met and expectations exceeded.
- Document client interactions and follow up on outstanding issues to ensure resolution.

**Qualifications**:

- Bachelor’s degree or equivalent experience in customer service or related field.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Strong communication skills, both verbal and written, with the ability to articulate ideas clearly.
- Exceptional interpersonal skills with the ability to build relationships with clients.
- Ability to thrive under pressure and manage multiple tasks effectively.
- Proficient in using CRM software and Microsoft Office Suite.
- A positive attitude and a passion for delivering excellent customer service.

**West Avenue Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Pay: AED3,000.00 - AED4,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service Executive: 2 years (required)

**Language**:

- English, Hindi and Tagalog (required)

Application Deadline: 25/09/2024