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Customer Service Executive
2 weeks ago
**CAMBRIDGE EDUCATION**, established in 1987 in the United Arab Emirates, and with offices in USA, Dubai, Abu Dhabi and India, is a leading organization providing executive management & technology education and certified professional training in diverse fields, including Project Management, Risk Management, Operations Management, Cyber Security, Digital Forensics, Information Security, leadership, personality development, and other soft skills.
**Job Role & Position: Customer Support Executive**
Customer Support Executive organizes clients' contact database, and monitors responses to customer requests and queries to minimize gaps in customer service delivery. He/She researches on customers' needs to improve customer relationships and experience.
Lead the way in providing an excellent customer experience encouraging others to do the same. Establish and maintain excellent relationships with customers and potential customers, handling and escalating queries and complaints where appropriate.
- Manage large amounts of incoming / outgoing calls on Customer Service.
- Manage the company’s customer service processes and its KPIs successfully to enhance the Client and Company satisfaction.
- Manage KPIs and develop revenue by upselling courses for existing Clients and generate new referrals.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
**Customer Support Executive Requirements**:
- A bachelor’s degree in administration or a related field.
- A minimum of 3 years’ experience.
- Excellent interpersonal and written and oral communication skills.
- Track record of over-achieving quota
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
**Job Types**: Full-time, Contract
Contract length: 24 months
Pay: AED3,000.00 - AED4,000.00 per month
**Experience**:
- customer service: 3 years (preferred)
Application Deadline: 24/04/2024
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