Pharmacy Technician

4 weeks ago


Dubai, United Arab Emirates myGwork - LGBTQ+ Business Community Full time


Key jobresponsibilities

  • Answerincoming telephone calls from Customer Care associates on a dailybasis and maintain metrics as assigned
  • Makeoutbound calls including for a variety of purposes. Includingsituations deemed urgent by clinical pharmacistteam
  • Assist clinical pharmacist team withoutgoing MD, pharmacy, and/or customercalls
  • Assist Customer Care Associates byproviding guidance and feedback utilizing a consultative approachto continually develop staff knowledge
  • Completetickets to support Customer Care Team and Clinical RPhteam
  • Maintain advanced understanding of allAmazon Pharmacy's policies and procedures as well as AmazonPharmacy products and services
  • Monitor andprocess all help desk assigned tasks on a dailybasis
  • Act as primary point of contact forescalated calls by Customer Care Associates, handle escalated callsand follow through until resolution has beenmet
  • Manage reporting of customer complaints andprovide resolution per set SLA's, escalating asappropriate
  • Investigate and report pharmacyerrors
  • Learn pharmacy laws and regulationsnationwide
  • Serve as a point of contact for anysystem or technology/software outages and notify all appropriateparties for resolution
  • Maintain confidentialityof all customer information
  • Work autonomouslyand proactively identify areas in need ofimprovement
  • Constant collaboration withteammates
  • Customer-centric and commitment toquality
  • Work a flexible schedule - shifts willpossibly start and end outside of normal businesshours
  • Perform other tasks assigned whileworking in a fast paced environment

We are open to hiring candidates towork out of one of the followinglocations:

Virtual Location -NH

BasicQualifications

Active andunrestricted in-state Board of Pharmacy License or ability toobtain a Pharmacy Technician

License throughthe State Board of Pharmacy within 30 days of start date(Reimbursement assistance

provided).Additional licenses may be required if domicile state differs fromstate of employment.

  • Highschool or equivalent diploma

PreferredQualifications

NationalPharmacy Technician Certification (PTCB or NHA)

  • Experience recognizing andidentifying patient medications
  • Demonstratedability to work as an effective teammember
  • Strong organization skills and attentionto detail
  • 6+ months of relevant experienceworking with computer and web basedtools
  • Experience working under pressure in afast-paced work environment while consistentlymeeting

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