Broker Sales Team Leader

4 weeks ago

Dubai, Dubai, United Arab Emirates Cigna Health and Life Insurance Company Full time

Cigna is a leading global health services provider, dedicated to helping people improve their health, wellbeing and sense of security.

Cigna International's Global Individual Health (GIH) business is a leader in providing international health insurance to expatriates and other globally mobile individuals. With our continuing global expansion, an excellent opportunity has arisen within Broker Sales for a Team Senior.

Reporting directly to the Global Broker Sales Team Manager, you will assist in leading the Broker Sales Team (circa 10 FTE). The team is responsible for maintaining Cigna's focus on Multi Channel (Broker) Sales and driving Customer Centricity as well as overall efficiency across the various business functions.

The post holder will be responsible for driving and monitoring all aspects of sales delivery from the team, being accountable for overall quality, quantity and timeliness of work outputs and levels of Broker satisfaction. Key to the role will be the implementation of new methodologies and helping to drive processes and system improvements, and sales reporting in order to drive sales, while ensuring the delivery of industry-leading sales and relationship management.

This role will involve deputising for the Broker Sales Team Manager and being the key point of contact for the Broker Sales team in their absence. It is expected that the role will also provide a key point of contact for the on-site Broker Support Team if required.

Main Duties / Responsibilities

  1. To drive a Sales culture within a target-based team and assist in the delivery of business Sales targets.
  2. To ensure call metrics such as outbound calls and outbound call campaigns are delivered in accordance with business requirements.
  3. To assist in recruitment of team members to maintain a full complement of resource at budgeted levels.
  4. To assist in training and development in line with agreed objectives.
  5. Assist in staff 121's under the performance review process.
  6. Engage, motivate and inspire individuals by creating a coaching environment to bring lesser achievers closer to the standards of the best performers.
  7. To motivate and monitor output of the individuals and team collectively to achieve agreed work output targets covering productivity, quality and Broker satisfaction.
  8. To develop effective relationships and communications with internal and external customers to ensure a seamless delivery of service, and support the Broker regional sales teams to deliver sales targets. Actively encourage all team members to do likewise.
  9. To provide meaningful, accurate reporting and update information in line with formats and timescales agreed with the Broker Sales Team Manager.
  10. To anticipate potential sales problems and escalate accordingly, ensuring remedial action is taken before these become visible to/affect Brokers and customers directly.
  11. To carry out other adhoc tasks as required to meet business needs.

Experience

  1. People management and development experience.
  2. Proven track record of delivering sales targets within the Broker Sales Team.
  3. Proven track record of meeting customer needs within a fast-paced service industry.
  4. Practical experience within the insurance industry.
  5. Experience in documenting and continuously improving processes and procedures.
  6. Experience of monitoring and measuring workload.
  7. Define and deliver initiatives and projects that deliver sales performance, financial, efficiency or customer centricity enhancements.

Skills

  1. Excellent oral and written communication skills.
  2. Leadership skills to motivate and develop others.
  3. Sound analytical skills and ability to focus on detail.
  4. Customer-focused and action-orientated.
  5. Ability to identify and manage potential problems.
  6. Proficient in the use of Spreadsheets, word-processing and associated office IT Skills.
  7. Self-motivated with confidence to use own initiative and to innovate.

Competencies

  1. Business Acumen.
  2. Conflict Management.
  3. Creativity.
  4. Assessing talent.
  5. Motivating others.
  6. Managing & measuring work.

The shift pattern for this role will be between 8am and 8pm, so full flexibility on hours from Monday to Friday will be required.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

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