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Client Experience Manager MEA
2 months ago
The Client Experience Manager is responsible for driving the market strategy and execution of all in-store and virtual client events at Tiffany & Co. MEA, with a focus on new and existing client activations and bespoke experiences. This includes managing High Jewelry events, client gestures/gifting, and in-store hospitality. The role involves extensive cross-functional partnerships to ensure the overall client experience strategy aligns with Tiffany’s key results.
Responsibilities
In Store Activations and Client Experience
- Partner with local teams to develop in store events strategies, concepts and calendar
- Focus on Client Experience enhancements in store, ensuring high quality execution and monitoring. Experiences inclusive of; Hospitality menus, Services, Special moments, Client Communication
- Monitor market trends and competitive activities on various client experience topics
- Collaborate with the EMEA Client Relations team and retail partners to execute all in-store events for the local market.
- Develop innovative ideas for store animations (both in-store and virtually) during festive moments, product launches, High Jewelry events, and other retail needs.
- Work closely with corporate partners to maintain brand standards while supporting localized approaches.
- Implement the overarching client actions strategy.
- Oversee the end-to-end strategy and execution of in-store client activations and experiences, partnering with key stakeholders.
- Monitor the performance of the events; produce analytical and management reports
- Prepare post event reports and maintain full event records
- Collaborate with production companies, agencies, and vendors to support and execute the client actions strategy.
- Create and manage the MEA market client event calendar.
- Manage the market client actions budget, tracking and advising on ROI.
- Support new product launches, High Jewelry trunk shows, and ad hoc product events.
- Partner with merchandising and other corporate partners on event support and launch strategy.
- Support regional and international events and curate a personalized client experience.
- Coordinate client validation, attendance lists, client advisors, and details of travel plans
- Develop Client Experience Roadmap to offer a full luxury brand experience, planning out the full travel itinerary with personalized tours.
- Coordinate and manage client gifting programs within MEA.
- Develop and execute personalized gifting strategies for clients.
- Ensure timely and accurate delivery of client gifts, maintaining high standards of quality and presentation
- 5+ years of event management experience.
- Highly motivated and able to work in a fast-paced environment, grasp concepts and new procedures quickly.
- Strong written, verbal, and presentation skills.
- Ability to effectively manage a budget and support local initiatives.
- Knowledge and experience of the luxury market.
- Extensive experience to execute different types and scale of events.
- Creative, detail oriented, focused and open to new ideas.
- Experience in the luxury industry.