Guest Relations Agent

1 month ago

Abu Dhabi, United Arab Emirates ACCOR Full time
Description

Rixos Marina Abu Dhabi

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

Stunning Waterfront Setting:

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:

Whether you\'re here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest\'s stay is memorable and exceeds expectations.



MAIN DUTIES AND RESPONSIBILITIES:

\xc2\xb7 Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.

\xc2\xb7 Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)

\xc2\xb7 Register and process check in/out for all VIPs guests efficiently and professionally.

\xc2\xb7 Escort VIP gussets to their rooms.

\xc2\xb7 Update guest information into the computer after a complete check in.

\xc2\xb7 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests\' departure.

\xc2\xb7 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed

\xc2\xb7 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time

\xc2\xb7 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up

\xc2\xb7 Handle issuance of guest room key cards and ensure effective control for guest security.

\xc2\xb7 Ensure that all messages, mails and packages are delivered to the guest room.

\xc2\xb7 Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.

\xc2\xb7 Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

\xc2\xb7 Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.

\xc2\xb7 Follow up with Bell desk regards shuttle Bus.

\xc2\xb7 Daily courteous calls to VIP rooms, so too with other guests.

\xc2\xb7 Report any unusual occurrences or requested to manager.

\xc2\xb7 Be aware of the hotel accident Prevention Policies.

\xc2\xb7 Ensure the cleanliness and neatness of front office area.

\xc2\xb7 Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day

\xc2\xb7 Check Hotel situation, occupancy, functions, groups, VIPs.

\xc2\xb7 Re-announce VIP rooms to Housekeeping and F&B departments.

\xc2\xb7 Check if all departure details for the day have been taken, as well as for the next day.

\xc2\xb7 To arrange for bouquets, cake and cards in case of guest\'s anniversary and birthdays.

\xc2\xb7 Check VIP rooms after amenities are placed.

\xc2\xb7 Coordinate with the lobby manager regards arrival & departure transport arrangements for the day.

\xc2\xb7 File daily guest relations report and documents systematically. Code: RHDXB-HR-JD-FO-0012 Publication date : 01.07.2012 Revision Date : 12 June 2019 Revision No : 2 Page No : 3/5 JOB DESCRIPTION: GUEST RELATIONS AGENT Rixos Hotels PREPARED BY CONTROLLED BY APPROVED BY HOTEL IMPLEMENTATION CONSENT

\xc2\xb7 At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

\xc2\xb7 Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.

\xc2\xb7 Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.

\xc2\xb7 To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.

Qualifications

University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.

Additional Information * Competitive Salary and Compensation:
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions. Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company. Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group. Health and Wellness Benefits: Comprehensive health insurance coverage. Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication. Work-Life Balance: Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible. Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance. Social Events and Activities: Participation in social events, team-building activities, and employee gatherings to foster a positive work culture. Transportation Services: Transportation services. Employee Wellness Programs: Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.

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