Guest Relations Executive

Found in: Talent AE C2 - 1 week ago


Dubai, United Arab Emirates Hyde Full time

Job Description


The Position

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

KEY ROLES & RESPONSIBILITIES

Live and project the goal, philosophy, vision, mission and core values of the company. Adheres to company grooming standards at all time. Is a continual source of information, help and assistance to all guests. Prepares the weekly duty rosters. Supervise Guest Relations Hostess and Supervisor. Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with Guest Relations Supervisor. Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently. Conduct house tours / site inspection and special room drops for VIP’s. Escorts all arriving guests to their respective suites. Escorts external guests to their destination. Escorts departing guests to their means of transport. Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained. Greet all residence guests personally. Promote Inter-Hotel sales and in-house facilities. Handle guest complaints and feedback according to Hyde Hotel Dubai standards ensuring necessary actions, follow up and recording are done. Completes the departure list for the following day – contact VIP guests for any necessary arrangements. Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest. Liaise closely with Concierge for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. Prepare compendiums prior to guest arrival and check-info system if necessary. Maintain close contact with Reception for new arrivals and departures. Update and maintain efficient guest history system. Prepare requisition and distribution of amenities on a timely basis. Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times. Attend daily and monthly briefings or meetings to facilitate communications and smooth operations. Abides by all policies and procedures. Has full knowledge of Hyde Hotel Dubai standards. Performs related duties and special projects assigned by Senior Management.

Qualifications


PERSONAL ATTRIBUTES

Strong written and verbal communication skills in English Able to develop rapport with colleagues and management staff Ability to work cohesively with co-workers as part of a multi-cultural team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to promote positive relations with guests and patrons Able to exercise good judgment with difficult guests

QUALIFICATIONS

Degree from School for Tourism & Hotel Management

EXPERIENCE

Minimum 3 - 5 years’ relevant experience with at least 2 years at a supervisory level


  • Dubai, United Arab Emirates The Smart Concierge Full time

    **Guest Relations Executive** **Company description** The Smart Concierge is the UAE's short-term rental operator specializing in high end residential accommodation for holiday makers and corporate travelers. As part of our expansion, we are looking for **Guest Relations Executive **to oversee customer experiences in our holiday homes. **Job...


  • Dubai, United Arab Emirates Kennedy Property Full time

    **The Company**: Kennedy Property Group have the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Executive to oversee customer experiences in our holiday homes. **Responsibilities**: - Direct communications with guests before arrival to coordinate a smooth check-in, welcoming...


  • Dubai, United Arab Emirates LUXE STAY VACATION HOMES RENTAL CO. L.L.C Full time

    LUXE Vacation Homes is a property management company based in Dubai, specializing in the provision of short-term vacation rental solutions. With a foundation rooted in German precision and a deep understanding of the local market, LUXE stands out for its commitment to operational excellence and service quality. We are currently seeking a skilled and...


  • Dubai, United Arab Emirates Danube home Full time

    Guest Relation Executive Location: Bahrain - 1. Meet and greet customers. - 2. Connecting the customers to the correct departments/personals. - 3. Maintaining employee and department directories. - 4. Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs. - 5. Any assignment in line with your...


  • Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints. - Provide personalized assistance and anticipate guest needs throughout their stay, ensuring their comfort and satisfaction. - Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any...


  • Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints. - Provide personalized assistance and anticipate guest needs throughout their stay, ensuring their comfort and satisfaction. - Ensure that all check-ins and check-outsare handled smoothly without unnecessary delay or discomfort to any...


  • Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints. - Provide personalized assistance and anticipate guest needs throughout their stay, ensuring their comfort and satisfaction. - Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any...


  • Dubai, United Arab Emirates Aravi Hotel Full time

    Looking for a guest relation agent the primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner. Ready to join on visit visa or cancelled visa **Salary**: AED1,200.00 -...

  • Guest Relations

    3 days ago


    Dubai, United Arab Emirates MorickapJewellery Full time

    Grab this opportunity if you are a passionate communicator with contagious enthusiasm; well groomed and stunning personality Vacancy :Guest Relations Executive Experience: Minimum 1-3 years of retail jewellery experience in UAE is must Qualification: Bachelor’s in any field Salary : AED 2,500 - AED 3,000 Only for female **Salary**: AED2,500.00 -...

  • Guest Relations Agent

    Found in: beBee jobs AE - 1 week ago


    Dubai, Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah, a Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP...


  • Dubai, United Arab Emirates Occidental Al Jaddaf Full time

    Experience in the same position or similar role within 4- or 5-star hotel. - Knowledge in Opera is desired - Proficiency in English; knowledge of additional languages is a plus. - A passion for delivering exceptional levels of guest service - Ability to focus attention on guest needs, always remaining calm and courteous Strong interpersonal and...

  • Guest relation Executive,Tapasake

    Found in: Talent AE C2 - 1 week ago


    Dubai, United Arab Emirates One&Only Resorts Full time

    ( 8921 )At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at...

  • Guest Relations

    1 day ago


    Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full time

    **Responsibilities**: - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction. - Respond to guests needs and anticipate their unstated ones. - Expect and react promptly to guests’ requirements and inquires. - Actively listen and resolve guests’ complaints. - Oversee...


  • Dubai, United Arab Emirates Avivo Healthcare Group Full time

    We are hiring Guest Relations executive/ Patients Relations Executive/ Receptionist/ Admin Officer for our clinic located in Jumeirah. Preferring only female professionals who can join in 3 days time. Position : GRE Location : Dubai Experience : 1 - 2 Years in UAE Gender : Female Mandatory : Must be available to join in 3 days time. Interested...


  • Dubai, United Arab Emirates Skelmore consulting Full time

    **Position Purpose** Ensure that the hostesses are carrying out their assigned duties effectively. Make sure that the guests are being greeted well and that they are being attended promptly and are being offered the best possible services. Responsible for providing high end level support and information to the guests and is responsible for handling the...

  • Guest Relations Executive

    Found in: Whatjobs AE C2 - 1 week ago


    dubai, United Arab Emirates Hilton Dubai Full time

    Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Coordinating with bell service and staff management. Being a source of information to guests on various matters such as transport...


  • Dubai, United Arab Emirates D3 MARINE SERVICES LLC Full time

    Have to welcome the guests when arrives at hotel and need to give a memorbale fond farewell to the guest during check-out - Evaluate arrival lists to welcome and greet guests - Supervise any VIP guest arrival and departure - Address to VIP or VVIP and answer their queries - Acknowledge rapidly, well-organized, and efficiently to guest concerns helping them...


  • Dubai, United Arab Emirates Sexy Fish Dubai - Management Full time

    Sexy Fish Dubai is a luxurious dining and entertainment destination located in the heart of the vibrant DIFC scene. Inspired by its iconic London counterpart, Sexy Fish Dubai offers an exquisite fusion of innovative cocktails, world-class cuisine, and captivating ambiance. Our food takes its inspiration from Asian cuisine, with a focus on Japan - sushi,...

  • Guest Relations Executive

    Found in: Whatjobs AE C2 - 7 days ago


    dubai, United Arab Emirates Shangri-La Group Full time

    Interact and engage with guests and maintains high quality service standards Handle guest complaints effectively and professionally Make sure that the guest is greeted and served promptly Engage in suggestive selling Presents the guest's bill when necessary Updates profiles for guest in the systemWe Are Looking For Someone WhoHas a thorough knowledge of Food...

  • Guest Relations Executive

    Found in: Whatjobs AE C2 - 7 days ago


    dubai, United Arab Emirates Hilton Dubai Full time

    Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Coordinating with bell service and staff management.Being a source of information to guests on various matters such as transport and...