Guest Relations Manager

2 weeks ago

Dubai, United Arab Emirates Skelmore consulting Full time

**Position Purpose**

Ensure that the hostesses are carrying out their assigned duties effectively. Make sure that the guests are being greeted well and that they are being attended promptly and are being offered the best possible services. Responsible for providing high end level support and information to the guests and is responsible for handling the financial transactions and assisting the customers in their reservations.

Plan and coordinate group reservations, supervise and train the hostess at the restaurant. Manage the Hostess team and work closely with the Reservations team.

Maximize revenue opportunities in the areas of individual and group reservations. Demonstrate meticulous planning and coordination to guarantee success in the operational and functional management of the seven rooms reservation system. Be the first point of contact to welcome the guest to R’s and manage all table allocations.

**Primary Responsibilities**
- To oversee the duties of the hostess & reservations team by monitoring the expected bookings. To make sure that the guests are being welcomed and greeted in an appropriate manner and that their registration and check in procedures have been carried out in a warm and friendly manner.
- Must work in collaboration with the Asst. Manager (CRM) for group reservations and assign tables in the restaurant and the lounge.
- Must use seven rooms reservations system to assign tables in the restaurant and the lounge.
- To see that the staff members are handling the special needs of the guests like providing vehicle valet service, causing minimum disturbance, making arrangements for luggage collection as well as storage, ensuring that messages for guests have been promptly conveyed, to note down the complaints of the guests, etc.
- To make sure that the guests follow the rules and regulations, to take care that the telephone calls have been handled properly, to provide additional information to the guests about the tourist spots, and to ensure that the check-out procedures of the guests are executed in a friendly manner
- To post all the relevant charges to the appropriate account, to provide the itemized bills to the guests, and make sure that they are delivered promptly and are accurate
- To generate accounts that are in accordance with the needs and ensuring adherence with the department's policies.
- To maximize the sales by providing the guests with additional information regarding its products and services, and to make sure that the guests are satisfied, so that they will be tempted to visit again, thus ensuring better business.
- Promote all amenities, conveniences and programs offered
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
- Appraise team’s performance and produce reports.
- Communicate with supervisors or management on any issue related to the guests.
- Handle all cases related to guest courteously and professionally.
- Manage and train the Hostess team. Schedule their rosters and assign daily duties.
- Notify Operations/Lounge Manager/Executive Chef of unusual incidents.
- Schedule reservation for guests both in person and over the phone
- Managing, coaching and uplifting the Front door/Hostess team.
- Ensure that accurate records are maintained of all group reservations and filed in accordance with the company policy and procedures.
- Managing, coaching and uplifting the Front door/Hostess team.

**Planning & Organizing**
- Understand and perform all standards, policies and procedures relating to restaurant reservations, events and general guest services.
- Maintain proper record and storage of guest’s business cards and update the same in the seven rooms system.
- Administer the needs for host/hostess and reception desk.
- Plan & organize individual and group reservations in an immaculate manner to ensure that everything goes smoothly.
- Submit a weekly reports of reservation list, VIP guest visits, business cards and follow up action.
- Liaise with the Assistant Manager (CRM) to ensure that the guest/customer database is complete, updated regularly and has accurate details.
- Deliver training to the reservations team and hostess team.
- Capture reservations during the non-peak hours.

**Qualifications and Skills**
- Minimum Bachelor’s degree (in Management/PR will be preferred)
- 2-3 years of experience in Reservations & Service. Must know seven rooms
- Articulate planning & organizing skills.
- Excellent Communication skills
- People Skills - cultural awareness and the ability to liaise with different nationalities
- Time management - Ability to coordinate self and the entire team.
- Creativity - must be able to Think out of the Box and be resourceful.
- High level of IT skills.
- Proven working experience as guest relations manager.
- Working experience in hospitality
- Adequate knowledge of personalized services principles and processes
- Experience with needs assessment techniques, quality

  • Guest Relations Manager

    3 weeks ago

    Dubai, United Arab Emirates IHG Hotels & Resorts Full time

    The Guest Relations Manager is the first point of contact for guests upon arrival. They greet guests, welcome them to the hotel and check them in.The GRM is responsible for resolving any guest complaints that arise during their stay. They listen to the guest's concerns and work to find a resolution that meets the guest's needs.They are responsible...

  • Guest Relations Manager

    6 days ago

    Dubai, United Arab Emirates Hilton Full time

    Guest Relations Manager At Hilton Dubai Palm Jumeirah, a Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team...

  • Guest Relations Manager

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23072179 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations,...

  • Guest Relations Manager

    4 weeks ago

    Dubai, United Arab Emirates MINOR Hotels Full time

    **KEY DUTIES AND RESPONSIBILITIES** - To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner. - To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties. - To oversee...

  • Assistant Guest Relations Manager

    3 weeks ago

    Dubai, United Arab Emirates HILTON Full time

    As Guest Relations Assistant Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist...

  • Assistant Guest Relations Manager

    4 weeks ago

    Dubai, United Arab Emirates HILTON Full time

    As Guest Relations Assistant Manager, youwill support the needs of VIP Guests and inform other Team Membersof VIP needs in order to ensure an exceptional Guest experience. AGuest Relations Assistant Manager is responsible for managing thefirst impressions of our Guests and, therefore, must perform thefollowing tasks to the highest standards:Assist Guest...

  • Guest Relations Supervisor

    3 weeks ago

    Dubai, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time

    Assist the Guest Relations Manager in managing and supervising the Guest Relations team.Provide guidance and support to the Guest Relations team members, ensuring excellent customer service.Handle guest inquiries, requests, and complaints, resolving them in a professional and timely manner.Coordinate and oversee the check-in and check-out processes, ensuring...

  • Guest Relations Manager

    4 weeks ago

    Dubai, United Arab Emirates Recruitment JVJ Full time

    Urgently looking for an amazing Female Guest relations Manager for a stunning restaurant for an awesome new project based in Saudi. Salary is SAR10,000 per month + accommodation + transport + visa + ticket + meals + health insurance. Send your Cv today to be part of this exciting new adventure! Pay: AED10,000.00 - AED10,001.00 per month

  • Guest Relations Agent

    4 weeks ago

    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Guest Relations Agent (Full time #538760) **Property / Office**: Mandarin Oriental Jumeira, Dubai **Location**: Dubai, United Arab Emirates **Responsibilities**: - Help the Assistant Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met. - Help the Assistant Guest Relations Manager to meet and...

  • Guest Relations Supervisor

    4 weeks ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. **KEY ROLES & RESPONSIBILITIES** -...

  • Guest Relation Manager

    3 weeks ago

    dubai, United Arab Emirates Jumeirah Group Dubai Full time

    The job posting is outdated and position may be filledResponsibilities:• To ensure kids arrival experience implementation for every single VIP• To ensure all guests are contacted for courtesy on daily basis and to contact personally, VIP, special attention, and complaint guests• To ensure, that each guest is escorted by doorman to the reception desk...

  • Guest Relations Agent

    4 weeks ago

    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Guest Relations Agent (Full time #536017) **Property / Office**: Mandarin Oriental Jumeira, Dubai **Location**: Dubai, United Arab Emirates **Responsibilities**: - Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met. - Help the Guest Relations Manager to meet and greet guests. -...

  • Guest Relations Officer

    4 weeks ago

    Dubai, United Arab Emirates RAFFLES Full time

    Company Description A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. **Job Description**: **PURPOSE OF POSITION** To oversee and direct all aspects of Guest Relations to maximize guest...

  • Guest Relations Manager

    3 weeks ago

    Dubai, United Arab Emirates Ennismore Full time

    QualificationsAt least a Bachelor`s Degree or vocational diploma.  Experience: At least 7 years of experience in the industry following theoretical education.  Foreign Language: Sufficient level of English to communicate with guests and employees.  Courses and Training: Prior attendance in seminars and trainings in the related field.  Computer...

  • Guest Relations Supervisor

    3 weeks ago

    Dubai, United Arab Emirates Hilton Full time

    Perform other duties and responsibilities as assigned by the Guest Relations Manager or Assistant Front Office Manager.Represent the Guest Relations Manager in his/her absence.Know the standards and put them into practice in his daily work, thus actively pursuing the hotel’s objectives.Supervise the order and cleanliness of the department and lobby....

  • Guest Relations Agent

    7 days ago

    Dubai, United Arab Emirates Wasta Hr Consultancy and Recruitment Full time

    **Responsibilities**: - Greet guests upon arrival and provide a warm welcome to the hotel. - Assist with check-in and check-out procedures, including room assignment, luggage handling, and billing. - Act as a liaison between guests and other departments, including housekeeping, food and beverage, and maintenance. - Address and resolve guest inquiries and...

  • Assistant Guest Relations Manager

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23106998 **Job Category** Rooms & Guest Services Operations **Location** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is...

  • Guest Relations Officer

    2 weeks ago

    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relation Agent

    4 days ago

    Dubai, United Arab Emirates Beehive HR Full time

    We are seeking for service crew for our Hotel Client for Dubai. **Responsibilities**: - Greet and welcome guests upon arrival with warmth and professionalism. - Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy. - Address guest inquiries and provide information about hotel facilities, services, and local attractions. -...

  • Guest Relation Agent

    4 weeks ago

    Dubai, United Arab Emirates NH Collection Full time

    Company Description **NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah** Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall and the largest fountain in the world, the captivating Palm Fountain at The Pointe. Our new...