Guest Relations Executive

3 weeks ago


Dubai, United Arab Emirates The Smart Concierge Full time

**Guest Relations Executive**

**Company description**

The Smart Concierge is the UAE's short-term rental operator specializing in high end residential accommodation for holiday makers and corporate travelers.

As part of our expansion, we are looking for **Guest Relations Executive **to oversee customer experiences in our holiday homes.

**Job description**

**Responsibilities**:

- Direct communications with guests before arrival to coordinate a smooth check-in, welcoming guests during check-in and giving a fond farewell to guest while checkout.
- Ensure that all check-ins and checkouts are handled smoothly through efficient communication with building developers, without unnecessary delay or discomfort to any guest.
- Handling guest complaints and concerns in an efficient and timely manner.
- Coordinating housekeeping schedules and property maintenance works.
- Coordinating the furnishing of new vacant properties according to DTCM quality standards.
- Maintain high guest review score on online travel agencies through exceptional customer service and effective relationship building.
- Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process.
- Should possess detailed information about the apartment, location attractions and city.
- Maintain up-to date information on arrivals, departures and apartment condition.
- Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles.
- Consciously and continuously strive to better his/ her skills and increase his/her knowledge.
- Excellent verbal and written communication skill is mandatory for this role.
- Bachelor’s degree in hotels, business and hospitality management - an advantage.

**Job Types**: Full-time, Permanent

**Salary**: From AED3,000.00 per month



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