Guest relation Executive,Tapasake

3 weeks ago

Dubai, United Arab Emirates One&Only Resorts Full time
( 8921 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za'abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

About Job

As a Guest relation Executive,Tapasake you will greet and seat guests according to restaurant's service standards. Consistently offer professional, warm and engaging service to ensure an excellent customer experience. Provide guests with full concept and answering any initial questions. Seat guests at tables or in waiting areas . Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engage with guests to ensure they are happy with food and service. Respond to complaints and help to resolve them. Answer phone calls, take reservations and answer any inquiries. Build relationships with repeat guests to develop and drive guest loyalty and maximize revenues.

About You

A perfect candidate shoud have a minimum 2-year experience in a similar role in a luxury hotel or restaurant. International experience preferred. Excellent communication and interpersonal skills. Committed to and passionate about the Food and Beverage industry. Willing to work flexible hours.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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