Service desk analyst

**Responsibilities**: - Testing and analyzing IT system and software performance. - Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. - Avoiding service interruptions by performing system installations, updates, and maintenance procedures. - Preparing training manuals and FAQ materials for easy-access end-user...

Make a difference every day The Job Opportunity We are looking for a Service Desk Analyst who is ready to undertake a range of 1st line tasks in support to its customers, where they will primarily perform a variety of tasks depending on experience and capability to ensure that effective services are delivered as per Information Technology Infrastructure...

Key Accountabilities ▪ Respond to Service Desk calls and emails in line with SLA terms.▪ Log and provide first-level online support for tickets using ITSM application.▪ Escalate unresolved tickets to second-level support teams and monitor all open tickets.▪ Close resolved tickets using ITSM application.▪ Schedule preventive maintenance for the...

The role is a level 1 technical support position responsible for providing cloud customers with support, general guidance, best practices, technical troubleshooting, and instructions on how to use or transition to cloud services. The Executive will: - record customer interactions in the form of tickets and escalate them to level 2 and 3 teams as needed. -...

Job description :At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.Able to demonstrate their writing skills which will...

The job posting is outdated and position may be filledA new role has come up with a large and well-known firm based in the UAE. Our client is recruiting for a well-experiencedIT Helpdesk Support Analystinterested in working in a standalone role, working in a quite demanding work environment. You will primarily be responsible for providing desk stop support -...

JoyLifestyle Flower & Cake Shop is seeking a Front Desk Service Coordinator responsible for front desk cash handling and customer communication. Key responsibilities include: - Handling front desk payments and order transactions. - Communicating with customers in a friendly and professional manner, addressing inquiries. - Proficient in spoken Arabic and...

Bachelor’s degree in Computer Sciences or related filed.Professional certifications such as ITIL.1+ years of experience providing technical support in a healthcare settingExperience with healthcare information systems, such as EMRs, patient portals, and medical imaging systemsKnowledge of MS Products (from user perspective)Strong Customer Service...

Bachelor’s degree inComputer Sciences or relatedfiled.Professional certifications such asITIL.1+ years of experience providingtechnical support in a healthcaresettingExperience with healthcare informationsystems, such as EMRs, patient portals, and medical imagingsystemsKnowledge of MS Products (from userperspective)Strong Customer Service Skills,verbal and...

POSITION SUMMARYThe Butler Service Desk Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest’s...

Effective Communication Skills: Demonstrates excellent verbal and written communication skills, including proficiency in email and customer service protocol. User Support Experience: 5 years of experience in handling end-user calls, managing incidents and service requests, and handling application crash issues is required. Technical Expertise: Experience...

We have opening for service Desk engineer We have opening for service Desk engineer Job DescriptionRoles & ResponsibilitiesBeing part of the team addressing Incidents and Service Requests reported by business users of 24/7 - 365 Days work environment.Generate status reports/consolidated IM reports to the ServiceDesk ManagerAct as the Single point of contact...

The hiring company is into healthcare and biotechnology The role requires 24/7 support on a rotating shift schedule. **Responsibilities** - Ensuring customer satisfaction by appropriately and rightly interacting with them - Managing incidents, service requests and changes adhering strictly to the SLAs on Jira. - Closely manage and follow up any tickets...

**Job Number** 24030156 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Start Your Journey With Us** From the very first...

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. - Answering screening and forwarding incoming phone calls. - Maintain office security by following safety procedures and controlling access via the reception desk e.g monitor logbook. - Perform other clerical receptionist duties such as filing,...

we are looking for front desk to join our spa responsible of providing an effective and organized service to customer delivering excellent communication and administration service. **Job Types**: Full-time, Contract, Permanent **Job Types**: Full-time, Permanent, Contract Contract length: 24 months **Salary**: From AED2,500.00 per month

**Job Number** 24015930 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...

**Job Number** 24068601 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...

Data Analyst - ALVEST EQUIPMENT SERVICES Data Analyst - ALVEST EQUIPMENT SERVICESTLD is a leading industrial company specializing in the design manufacture distribution and after sales service and support of aviation ground support equipment (GSE). It provides its customers with a complete range of Ground Support Equipment (GSE) through the most extensive...

Contract: 12 months /extendable/ - Work location: UAE - Abu Dhabi - Working hours: 9 hours per day - Working days: 5/6 days per week - Staff will be working on shifts (24/7) - we need **flexible** staff - Benefits: Visa, EOSB & medical insurance (No Air ticket) The role is a level 1 technical support position responsible for providing cloud customers with...