Front Office Supervisor

3 weeks ago

dubai, United Arab Emirates Golden Sands Hotel Creek Full time
Skills Required:
§ Must have previous supervisory level experience.
§ Must have excellent leadership skills.
§ Must be highly organized and results oriented.
§ Must be able to work under pressure in as fast- paced changing environment.
§ Must to be able to handle stressful situations in a calm and professional manner.
§ Must have strong interpersonal skills: ability to get along with diverse nationalities and personalities.
§ Must possess strong communication and listening skills.
§ Must have a solid knowledge of PMS Opera,
§ Must be able to effectively lead teams of associates
§ Must have a Solid knowledge of Microsoft office
§ Must Have a Basic accounting skills
§ Must be an energetic personality.
§ Must be willing to work a variety of day/night and weekend shifts.
§ Must have strong organizational skills.
§ Must be able to work in team environment.
§ Must have excellent interpersonal people and coaching skills.
§ Must meet grooming standards.
§ Must have excellent communication skills, both verbal and written.Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing by providing accurate and timely information and services.
As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. You will also ensure all guests’ invoices are accurate, billing instructions are verified; all necessary supporting bills and vouchers are attached for direct settlements.
Reporting Structure:
§ Duty Manager
§ Front Office Manager
§ Director Of Rooms
Directly in Charge of:
§ Senior Receptionist
§ Receptionist
§ Front Desk Agent
§ Senior Bellboy
§ Bellboy
Duties & Responsibilities:
§ Ensures the smooth running of the operations on a day to day basis and in a proactive manner
§ Organizes, directs, and monitors daily activities of front desk agents.
§ Must be able to complete all of the duties and responsibilities of the Front Desk Associate.
§ Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed.
§ Establishes procedures, prepares and coordinates schedules, and expedites workflow.
§ Obtain all the relevant information from the previous shift, including the volume of business, special guests and tasks to be clarified and to be complete.
§ Assists with training, motivating, and rewarding front desk agents.
§ Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
§ Reviews the daily room availability and informs all appropriate staff.
§ Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
§ Ensures all necessary reports and forms are completed daily.
§ Ensure all incoming email had been answered & followed up as well.
§ Carry out correct cashing up and adjustment of errors.
§ Daily checks on the credit limit list in agreement with the manager.
§ Be available for guest at all times as point of contact and co-responsibility for appropriate treatment of guest complaints, passing on a documenting such complaints.
§ Know the emergency equipment, how to use it and what to do in cases of emergency.
§ Inform the housekeeper with regard to special requests, early and late departures, change of room and other information important for the department.
§ Accept reservations and enter these into the system.
§ Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
§ Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
§ Assists front desk agents with resolution of guest problems/complaints as needed.
§ Monitors and maintains front desk area.
§ Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.
§ Be familiar with the daily activates in the hotel.
§ Performs other duties as assigned by manager
§ Ensures that as per Golden Sands Health & Safety Policy the Fire Exits are free of obstacles
§ Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required
§ Follow up with Housekeeping any unresolved room discrepancies
§ Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees
§ Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
§ Ensures that all departmental information is kept accurate and up to date
§ Understand and carries out duties in line with Hotel Emergency Procedures
§ Inspects guestrooms on a daily basis
§ Responds promptly to any operational requests from Front Office and other hotel departments
Financial Responsibilities:
§ To monitor and control the use of office supplies and other consumables.
§ To monitor all printing and to keep related costs under control.
§ To monitor and control vacation schedules for the Front Office Staffs, Bellboys.
§ To monitor and control the overtime for the Front Office Staffs
§ To monitor and control all Front Office Department expenditures to ensure that it stays within the limits of the Consumable and Budget.
§ To ensure that Company property is maintained properly and treated with respect at all times.
§ Other responsibilities, as assigned, but not limited to the above.
Team Communication and Meetings:
§ To schedule and conduct training for the Front Office Department Staff on regular calendar basis
§ To encourage and demonstrate good communication, excellent teamwork and continuous training, coaching and counseling
Job Type: Permanent
Pay: AED4,500.00 - AED6,000.00 per month
#J-18808-Ljbffr

  • Front Office Supervisor

    3 weeks ago

    Dubai, United Arab Emirates Estemarat Group Full time

    The job responsibilities of a Front Office Supervisor may vary depending on the establishment they work for, but generally include the following: - Managing Staff: The Front Office Supervisor is responsible for managing a team of front desk staff, including hiring, training, scheduling, and ensuring that all employees are following company policies and...

  • Front Office Supervisor

    1 month ago

    dubai, United Arab Emirates Hilton Worldwide, Inc. Full time

    Job Description - Front Office Supervisor (HOT0AM4N)Job DescriptionJob Number:Front Office Supervisor(Job Number:HOT0AM4N)Work LocationsWork Locations:Hilton Garden Inn Dubai Al MinaAl Mina RoadDubai1A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests.What will I be doing?As a Front Office...

  • Front Office Supervisor

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    Front Office Supervisor A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests. **What will I be doing?** As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of your daily job. A Front Office Supervisor is...

  • Front Office Supervisor

    2 months ago

    Dubai, United Arab Emirates Apt Resources Full time

    **FRONT OFFICE SUPERVISOR**: **Job ID **:1395 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,200.00 **Other Benefits **:Accommodation, Meals, Transportation, and other hotel benefits **GCC Driving License **:No **Description: - Primarily supervises front...

  • Front Office Supervisor

    3 weeks ago

    Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full time

    The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...

  • Front Office Supervisor

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...

  • Front Office Supervisor for

    2 weeks ago

    Dubai, United Arab Emirates Conrad Dubai Full time

    DescriptionA Front Office Supervisor for Conrad Dubai supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Office Supervisor for Conrad Dubai, you will oversee the front office activities between the Guest, the hotel,...

  • Front Office Supervisor for

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Conrad Dubai Full time

    A Front Office Supervisor for Conrad Dubai supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Office Supervisor for Conrad Dubai, you will oversee the front office activities between the Guest, the hotel, and the...

  • Front Office Supervisor

    2 months ago

    Dubai, United Arab Emirates Hilton Garden Inn Dubai Al Mina Full time

    DescriptionA Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests.What will I be doing?As a Front Office Supervisor , you will assist in management of daily Front Office operations and work with customers and Guests as part of your daily job. A Front Office Supervisor  is responsible for managing...

  • Front Office Supervisor

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    What will I be doing?As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:...

  • Front Office Supervisor

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    What will I be doing?As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:...

  • Front Office Supervisor

    2 weeks ago

    Dubai, United Arab Emirates The First Group Full time

    **Job Description**: **Job Summary**: The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer...

  • Front Office Supervisor

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Apt Resources Full time

    FRONT OFFICE SUPERVISOR:Job ID :1395Location :Dubai - United Arab EmiratesIndustry :Hospitality / Tourism / RecreativeFunctional Area :Front Office / ReceptionAED 2,200.00Other Benefits :Accommodation, Meals, Transportation, and other hotel benefitsGCC Driving License :No**Description: - Primarily supervises front office team members to ensure efficient and...

  • Front Office Supervisor

    2 months ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests.What will I be doing?As a Front Office Supervisor , you will assist in management of daily Front Office operations and work with customers and Guests as part of your daily job. A Front Office Supervisor is responsible for managing the first...

  • Front Office Supervisor

    2 months ago

    Dubai, Dubai, United Arab Emirates Hilton Garden Inn Dubai Al Mina Full time

    A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests.What will I be doing?As a Front Office Supervisor , you will assist in management of daily Front Office operations and work with customers and Guests as part of your daily job. A Front Office Supervisor is responsible for managing the first...

  • Front Office Supervisor

    3 weeks ago

    Dubai, United Arab Emirates Signature 1 Hotel Full time

    We are looking for Front Office Supervisor who can join immediately. **Job Description**: 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanor at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person...

  • Front Office Supervisor

    4 weeks ago

    Dubai, United Arab Emirates SOFITEL Full time

    **Company Description** Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a...

  • Front Office Supervisor

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    What will I be doing?As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments.A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest...

  • Front Office Supervisor

    2 months ago

    dubai, United Arab Emirates Hilton Full time

    What will I be doing?As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest...

  • Front Office Supervisor

    4 weeks ago

    dubai, United Arab Emirates Hilton Full time

    What will I be doing?As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest...