Front Office Supervisor
4 months ago
**Job Description**:
**Job Summary**:
The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture.
Front Desk Supervisor is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Supervisor is responsible for the supervision of the Front Office team and will also assist the Duty Managers in daily front office operations. As the company representative, you will make guests feel amazing, create warmth and strike up conversation.
**KEY RESPONSIBILITIES**
- Ensure company brand standards, policies and procedures are always adhered to.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Provide customers a positive first and last impression and maintain it at all times.
- Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.
- Provide the team with necessary training and support.
- Bookkeeping duties, such as balancing accounts (credit limit).
- Must be friendly and outgoing, and possess excellent communication and problem-solving skills.
- Always ensure outstanding customer care.
- Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.
- Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Adhere to company credit limit policies.
- Allocate rooms to expected arrivals after checking the guest preferences and special requests.
- Build strong relationships and liaise with all other department’s especially housekeeping, reservation etc.
- Cross check all billing instructions are correctly updated.
- Ensure Front Office log book / checklist is always updated and actioned upon.
- Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.
- Assist all departments in servicing the guests during high volume periods.
- Take responsibility in the absence of the Duty Manager/Front Office Manager.
Desired Skill & Expertise:
- At least 2 years’ experience as Front Office Supervisor in 4/5* property with 300+ inventory
- Front Office computer literacy (e.g., OPERA, VICAS etc.)
- Excellent communications skills with Proficiency in speaking and writing Business English
- Required language(s): fluent English, with preferred fluent French, Arabic, or Russian
- Team player with excellent planning and organizing skills
- Able to work flexible working hours with rotating shifts
- Pleasant personality with good problem-solving skills
-
Front Office Supervisor
2 months ago
Dubai, United Arab Emirates Hilton Full timeFront Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the...
-
Front Office Supervisor
6 months ago
Dubai, United Arab Emirates Hilton Full timeFront Office Supervisor A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests. **What will I be doing?** As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of your daily job. A Front Office Supervisor is...
-
Front Office Supervisor
4 months ago
Dubai, United Arab Emirates Apt Resources Full time**FRONT OFFICE SUPERVISOR**: **Job ID **:1395 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,200.00 **Other Benefits **:Accommodation, Meals, Transportation, and other hotel benefits **GCC Driving License **:No **Description: - Primarily supervises front...
-
Front Office Supervisor
4 weeks ago
Dubai, Dubai, United Arab Emirates ACCOR Full timeJob Title: Front Office SupervisorWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Sofitel Dubai the Obelisk. As a Front Office Supervisor, you will be responsible for managing the front desk operations, ensuring exceptional guest service, and maintaining a high level of customer satisfaction.Key...
-
Front Office Supervisor
5 months ago
Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full timeThe Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...
-
Front Office Supervisor
6 months ago
Dubai, United Arab Emirates Hilton Full timeA Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...
-
Front Office Supervisor
2 months ago
Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full timeWe pride ourselves on delivering exceptional experiences and outstanding service to our guests. As a prestigious 4-star hotel, we are committed to maintaining the highest standards of hospitality. We are currently seeking a dedicated and experienced Front Office Supervisor to join our dynamic team. As the Front Office Supervisor, you will play a pivotal...
-
Front Office Supervisor
1 month ago
Dubai, Dubai, United Arab Emirates MARRIOTT International Full timeKey ResponsibilitiesAs a Front Office Supervisor at Marriott International, you will be responsible for ensuring the front desk is well-maintained and equipped with necessary supplies. You will also train, supervise, and support office staff, including receptionists, security guards, and call center agents.Key RequirementsProven experience as a Front Desk...
-
Front Office Supervisor
5 months ago
Dubai, United Arab Emirates Signature 1 Hotel Full timeWe are looking for Front Office Supervisor who can join immediately. **Job Description**: 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanor at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person...
-
Front Office Supervisor
2 weeks ago
Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full timeWe Are Hiring **Front Office Supervisor** **Job Summary** **Front Office Supervisor **is responsible to plan, organize, supervise, coordinates, audits and participates in the activities of the Front Desk. **Responsibilities**: Ensure outstanding customer care at all times. Supervise the operations of the front desk to ensure an optimal level of service...
-
Front Office Supervisor
5 months ago
Dubai, United Arab Emirates SOFITEL Full time**Company Description** Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a...
-
Front Office Supervisor
4 months ago
Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full timePrimarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are...
-
Front Office Supervisor
2 months ago
Dubai, United Arab Emirates The First Group Full timeOverview: Embark on a fulfilling career dedicated to delivering exceptional guest experiences at Grand Heights Hotel Apartments. Nestled in the lively Barsha Heights district, Grand Heights Hotel Apartments offers a variety of studios and one-bedroom apartments suited for short-term adventurers and long-term residents alike. Coupled with the conveniences of...
-
Front Office Supervisor
7 months ago
Dubai, United Arab Emirates Hilton Full timeFront Office Supervisor (Female) A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and...
-
Front Office Supervisor
5 months ago
Dubai, United Arab Emirates MERCURE Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Front Office Supervisor
4 months ago
Dubai, United Arab Emirates Aparthotel Adagio Dubai Deira Full timeCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Front Office Supervisor
5 months ago
Dubai, United Arab Emirates MERCURE Full timeCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Front Office Supervisor
7 months ago
Dubai, United Arab Emirates Hilton Full timeA Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...
-
Night Supervisor
5 months ago
Dubai, United Arab Emirates Mercure Gold Hotel Full timeEvery stay starts at the Front Desk. Mercure Gold Hotel is seeking: Night Supervisor / Front Office Supervisor To lead the way with guests and keep the lobby team in perfect sync. Become an ambassador both for your city and for the Mercure standard. Interested? Submit your C.V. in minutes on this platform. **Salary**: AED1,800.00 - AED2,500.00 per month
-
Front Office Supervisor
5 months ago
Dubai, United Arab Emirates The First Group Full timeOverview: Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences. The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to...
