Customer Service Program Lead Jobs in Dubai | Mastercard Careers

2 months ago


dubai, United Arab Emirates Mastercard Full time
Customer Service Program Lead Jobs in Dubai | Mastercard Careers
Job Responsibilities:
Represent the customer service business unit within the overall organizational structure, to define business unit requirements, timelines, strategies, market acceptance, training needs, while driving solutions within a matrixed environment.Represent the voice of the customer within the team and convey story details to the Product/ Business owners; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.Manage Organization Change Management and communication plans across internal business units while maintaining process integrity/governance within the organizational structure.Define, develop, and deliver innovative and transformative business initiatives benefiting customers, products, and agents.
Job Requirements:
5-10+ years of Program Management experience working in a fast-paced, dynamic setting, with customer service (Contact Center) experience (required)3+ years in the Payments, Card, Banking, Technology space (preferred)Agile, Sales Force- Cloud, Rally Software, AHA, & various contact center processes (COPC: handle times, abandon, skill-based routing, capacity, duration, etc)Elaboration, Feature, Story concepts
#J-18808-Ljbffr

  • Dubai, United Arab Emirates Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • dubai, United Arab Emirates Mastercard Full time

    Mastercard Careers | Manager, Digital Media Jobs In DubaiResponsibilities:Support the creation of frameworks and processes that build industry-leading creativity.Support the development of the creative strategy capability in collaboration with creative production, creative strategy, and creative marketing partners.Requirements:8+ years of business...


  • dubai, United Arab Emirates Mastercard Full time

    Mastercard Careers | Manager, Digital Media Jobs In DubaiResponsibilities:Support the creation of frameworks and processes that build industry-leading creativity.Support the development of the creative strategy capability in collaboration with creative production, creative strategy, and creative marketing partners.Requirements:8+ years of business...


  • dubai, United Arab Emirates Mastercard Full time

    Consultant, Program Management – Deploy | Mastercard Dubai CareersDescription:As a Consultant you will manage individual projects with minimal supervision, including tracking metrics, handling complex analyses, and preparing communications to report back to client and internal leadership. You will develop practical recommendations, contribute to team...


  • dubai, United Arab Emirates Mastercard Full time

    Consultant, Program Management – Deploy | Mastercard Dubai CareersDescription:As a Consultant you will manage individual projects with minimal supervision, including tracking metrics, handling complex analyses, and preparing communications to report back to client and internal leadership. You will develop practical recommendations, contribute to team...


  • dubai, United Arab Emirates Mastercard Full time

    Lead | Mastercard DubaiMastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals,...


  • dubai, United Arab Emirates Mastercard Full time

    Director, Retail Segment Accounts Jobs in Dubai | Mastercard Careers UAEDescription:The retail segment space is going through a lot of transformation with retail players diversifying their core revenue though value added services, next-generation loyalty and innovative product offering as well as reimagining payments.Responsibilities:Own and drive strategic...


  • dubai, United Arab Emirates Mastercard Full time

    Director, Retail Segment Accounts Jobs in Dubai | Mastercard Careers UAEDescription:The retail segment space is going through a lot of transformation with retail players diversifying their core revenue though value added services, next-generation loyalty and innovative product offering as well as reimagining payments.Responsibilities:Own and drive strategic...

  • Digital Media

    2 months ago


    dubai, United Arab Emirates Mastercard Inc. Full time

    Digital Media & Performance Lead | Mastercard Jobs in DubaiDescription:As Marketing Services (MS), the marketing strategy & execution arm of Mastercard, we aim to focus on differentiated scalable and digital offerings that leverages our unique data and marketing technology to accelerate campaign performance and associated outcomes.Responsibilities:Support...

  • Digital Media

    2 weeks ago


    dubai, United Arab Emirates Mastercard Inc. Full time

    Digital Media & Performance Lead | Mastercard Jobs in DubaiDescription:As Marketing Services (MS), the marketing strategy & execution arm of Mastercard, we aim to focus on differentiated scalable and digital offerings that leverages our unique data and marketing technology to accelerate campaign performance and associated outcomes.Responsibilities:Support...

  • SVP Cyber

    2 months ago


    dubai, United Arab Emirates Mastercard Inc. Full time

    SVP Cyber & Intelligence Communications | Mastercard CareersDescription:The Cyber & Intelligence business (C&I) leads Mastercard’s efforts to develop cutting-edge technology and solutions that help advance trust in the digital ecosystem – spanning physical payments, digital payments, and cybersecurity. C&I provides solutions in the areas of...

  • SVP Cyber

    2 weeks ago


    dubai, United Arab Emirates Mastercard Inc. Full time

    SVP Cyber & Intelligence Communications | Mastercard CareersDescription:The Cyber & Intelligence business (C&I) leads Mastercard’s efforts to develop cutting-edge technology and solutions that help advance trust in the digital ecosystem – spanning physical payments, digital payments, and cybersecurity. C&I provides solutions in the areas of...


  • dubai, United Arab Emirates Mastercard Full time

    SVP, B2B Marketing, Cyber & Intelligence Jobs in Dubai | Mastercard CareersDescription:The Cyber & Intelligence business (C&I) leads Mastercard’s efforts to develop cutting-edge technology and solutions that help advance trust in the digital ecosystem – spanning physical payments, digital payments, and cybersecurity.Responsibilities:Building a...


  • dubai, United Arab Emirates Mastercard Full time

    SVP, B2B Marketing, Cyber & Intelligence Jobs in Dubai | Mastercard CareersDescription:The Cyber & Intelligence business (C&I) leads Mastercard’s efforts to develop cutting-edge technology and solutions that help advance trust in the digital ecosystem – spanning physical payments, digital payments, and cybersecurity.Responsibilities:Building a...


  • dubai, United Arab Emirates Mastercard Full time

    Vice President, Product Management Jobs In Dubai UAE 2023 | MastercardFor More Top Organization Jobs Click HereVice President, Product Management – Product & Security Leadership, Cyber & Intelligence:/Our Purpose:Developing strategies to drive greater awareness of and preference for Mastercard’s industry leading portfolio of cyber and intelligence...


  • dubai, United Arab Emirates Mastercard Full time

    Vice President, Product Management Jobs In Dubai UAE 2023 | MastercardFor More Top Organization Jobs Click HereVice President, Product Management – Product & Security Leadership, Cyber & Intelligence:/Our Purpose:Developing strategies to drive greater awareness of and preference for Mastercard’s industry leading portfolio of cyber and intelligence...


  • dubai, United Arab Emirates Mastercard Full time

    Director Jobs in Dubai |MastercardJob Responsibilities:Support regional EEMEA engine product go to market (including pricing committee discussions, partnerships support)Own EEMEA regional revenues target and represent/promote Engines products across the region building relationship with key regional stakeholdersSupport new products Concept and Market Test...


  • dubai, United Arab Emirates Mastercard Full time

    Director Jobs in Dubai |MastercardJob Responsibilities:Support regional EEMEA engine product go to market (including pricing committee discussions, partnerships support)Own EEMEA regional revenues target and represent/promote Engines products across the region building relationship with key regional stakeholdersSupport new products Concept and Market Test...


  • dubai, United Arab Emirates Mastercard, Inc. Full time

    Manager, Customer Success - Service DeliveryManager, Customer Success - Service Delivery Mastercard, Inc.Dubai, United Arab EmiratesPosted 1 day agoPermanentCompetitiveManager, Customer Success - Service DeliveryOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart...


  • dubai, United Arab Emirates Mastercard Full time

    Manager Product Development | Mastercard DubaiMastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and...