Guest Engagement Supervisor Job in Dubai | OliOli® Children’s Museum Dubai

2 months ago

dubai, United Arab Emirates OliOli® Children's Museum Dubai Full time
Job Responsibilities:
Provide impeccable service to the OliOli guests including children, parents, caretakers, and other visitorsModel appropriate adult-child interactions and exemplary customer service with OliOli guests and partners; provide leadership on the floor – in alignment with OliOli core valuesHelp nourish and sustain a culture of ‘guest-centricity’, cohesion, playfulness, and positive reinforcementSupervise, coach and lead 1-on-1 check-in meetings with OliOli front-of-house colleagues working on the reception and within the galleriesManaging team building activities and initiatives on a periodic basis – which are combined with training/conversations/communication etc.Conduct daily briefings to ensure that the team is well-informed and ensure seamless communication with all colleaguesAssessing/evaluating performance on a regular basis in accordance with agreed upon metrics and parametersSupport the senior team within Guest Engagement in implementing new initiatives focused on enhancing the quality of guest experienceActively communicating our values/priorities with the guests and encourage the development of meaningful relationships with our little guestsCoordinate with relevant colleagues to ensure that OliOli is clean and safeEffectively manage the time of the team (particularly during off-peak hours) to ensure they are productively and satisfactorily engagedCreate a seamless mechanism to understand, assess, and respond to visitor feedback (positive or negative)Pattern recognition in terms of guest complains and proactively resolving those issues; similarly pattern recognition in terms of team issues and proactively solving any problemsStructured compilation and sharing of the visitor feedback with colleagues to address the complaints raised and avoid similar problems in the futureManage scheduling to ensure adequate coverage for all programs/eventsSupport the hiring and onboarding process; including interviewing, scheduling and trainingWork with the ‘content person’ to deliver awesome events, activations, and other programs that OliOli has to offerNOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the jobWorking with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli within the communityWork effectively with temporary staff (many of whom are expected to be students who are not likely to have extensive work experience)Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli’s objectives
Job Requirements:
Demonstrated interpersonal, organizational, and leadership skillsSupervisory/leadership experience and ability to effectively supervise and motivate staffAbility to manage time, prioritize tasks and balance project demands effectivelyLeadership experience preferredExcellent problem-solving skills, commitment to customer service and strong attention to detailAbility to handle emergency situations with professionalism and competenceOutstanding communication skills and ability to coordinate, ensure and troubleshoot customer service and operational needsAbility to work with diverse staff and visitorsSelf-starter and self-motivated; thrives working in a team-oriented and collaborative environmentLots of positive energy; respectful of diversity; patient and empathetic; friendly; courteousInterest and enthusiasm for working with children and families.Ability to work with diverse staff and visitors.Adaptable to perform a variety of duties.
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