Café Supervisor

6 months ago

Dubai, United Arab Emirates OliOli® Children's Museum Full time

**Position**: Café Supervisor

**Location**:Dubai, UAE

**FOUNDERS BACKGROUND**

We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.

**ORGANIZATIONAL DESCRIPTION**

OliOli® creates experiences that enable creative, open-ended, curious and non-judgmental play for children aged 0-12. OliOli® consists of 8 galleries (each containing interactive, hands-on, open-ended, thought-provoking activities.)

Each zone has been designed to create experiences where children can:

- Use their hands to become better problem solvers
- Feel emotionally safe (through no judgment) and are able to take risks in low stakes environment to understand the consequences of their choices/actions
- Use technology in a responsible, measured and augmentative manner
- Gain fascination with STEAM curricula and concepts in a holistic, informal manner
- Develop their self-regulation and emotional intelligence

Embedded in the community it serves, OliOli® will be a hub for issues relevant to all parents and be a rejuvenating destination for parents.

**BACKGROUND TO THE POST**

Our café named La Petite Treehouse is a dedicated eatery for our guests which offers nutritious snacks and treats for any time of the day. Our vision for our café was something that was not merely a cafe, but a habitat of comfort, love and joy. Its the perfect spot for parents to grab a delicious cup of coffee, for kids to grab a snack to fuel the fun, or for families and friends to have a wholesome post-play meal. As such the space and the team working in it must reflect The OliOli®s distinctive character and values by offering a welcoming and efficient service, and an environment that appeals to the young and young-at-heart.

We are now looking for an enthusiastic Café Supervisor to join us on our voyage. We need a regular weekly commitment of a Friday & Saturday. Additional opportunities will arise with the offer of some evening shifts, depending on events programmed in the museum, plus regular weekday work during the busy school holiday.

**POSITION OVERVIEW**

The Café Supervisors role in OliOli® will be to work alongside the other members of the staff to successfully run the Café and ensure customers expectation of food and beverages and beverage and customer service are met. This may include the aspect of café operation including equipment, facilities, health and safety, customer-care and administration. The role will involve working with OliOli®s management team to achieve the best possible quality of food and beverage provision. Café Supervisor works under supervision of the Café Manager following the set objectives and implementing OliOli® Rules and Policies.

**KEY DUTIES & RESPONSIBILITIES**

**_ Cafe Management and Coordination_**
- To set maintain, highest standards of customer service in café
- To provide cover with the other staffs as required on a daily basis
- To take responsibility for the presentation of food and beverages offered for sale and completion of admin duties
- To be responsible for the monitoring and control of stocks and wastage, undertaking stock take at regular intervals with the assistance of management team
- To work with the management team, on other projects as required
- To ensure good timekeeping and performance by staff, and to comply at all times with security procedures
- To assist the management team, to maintain the standards of hygiene and health and safety at all times and throughout all the catering options
- Ensure all administration, documentation, logs and records are compiled, updated and stored as per company procedures
- Train new employees and provide ongoing training for all staff
- Generate weekly, monthly, and annual reports
- Seek ways to cut waste and decrease operational costs

**_ Financial Management_**
- To operate the till and take receipt of payments
- Ensure all cheque, cash and credit card transactions are completed according to company directives

**_ Health & Safety_**
- To comply with all Health and Safety policy, measures and legislation
- Follow all Health and Safety policy, measures and legislation
- Ensure the safe operation of the café and use equipment in a safe manner
- Maintain the security of café and equipment
- Assist with Risk Assessments and Method Statements where required
- Report all safety matters to the Manager

**_ Customer Service_**
- To assist with customer enquiries and bookings
- To welcome customers and ensure their orders are processed efficiently
- To work within reason to minimize customer complaints and maximize customer satisfaction

**PHYSICAL DEMANDS**
- This position requires the ability to do one or more of the following throughout the day stand, sit, walk, bend, and reach above and below shoulder level, carry objects of differing sizes and weights. Involves frequent

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