Service Delivery manager

4 weeks ago


abu dhabi, United Arab Emirates Sundus Recruitment And Outsourcing Services Full time
Understanding the business outcomes required from Customer servicesAssisting the Sales Team in establishing Service Agreements and Support PlansWorking as a member of a team that provides focused customer service.Taking the initiative to continually develop local site knowledge, technical expertise and professional skills.Manager/Client Service Management in coordination with concerned teams to fulfill the pre-approved request by Change Management in Etisalat/CustomerProvide leadership on achieving effectiveness and efficiency in the delivery and support of services so as to ensure value for the customerControl changes in design, scale, scope and service levels.Supporting operations through new models and architectures including managing and leading teamsProviding technical guidance to team & possessing deep networking knowledgeRequirements5+ years of experience in Service Delivery or managementPrevious experience in Telecom Provider Company is plusExcellent client-facing and internal communication skillsExcellent written and verbal communication skillsSolid organizational skills including attention to detail and multitasking skillsStrong working knowledge of Microsoft Office and of project management tools Disclaimer: Drjobs.ae
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