005 Service Delivery Manager

2 weeks ago


abu dhabi, United Arab Emirates Emircom Full time
Job Brief
A dedicated and dynamic Service Delivery Manager to ensure the efficient delivery of our services to clients. The Service Delivery Manager will play a critical role in building strong client relationships, overseeing service operations, and optimizing service delivery processes.
Requirements
ITIL ManagementDeep understating on Data Center ICT Systems, Network & Security Solutions - MCSE Certification preferredDeep understanding of EMS, NMS and ITSM tools such as Manage Engine/ OP manager/Remedy/ Solarwinds / HP OpenviewAble to demonstrate the ability to undertake the above responsibilitiesA passion for Service ImprovementExcellent Documentation SkillsExperienced Service Management professionalITIL V3 and V4 Foundation Qualified - MandatoryPrevious experience as a Team Lead or demonstrable experience in leading virtual teamsExperience of managing 3rd parties and 3rd party delivered servicesService Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines Expert knowledge of ITIL disciplinesExcellent leadership and people management skillsExcellent written and verbal communication skillsWillingness to support and mentor junior staff
Excellent customer facing/customer service skills
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