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Manager - Learning & Development

4 months ago

dubai, United Arab Emirates Rivoli Group Full time
Devise the learning and development strategies in line with organizational goals, oversee implementation and delivery and assess its outcomes. Partner closely with business leaders to understand the training needs and provide end to end solutions by using effective innovative methodologies and benchmark to best practices in the retail arena. Deliver trainings at all levels.The goal is to enhance competency levels, quality, performance and productivity at the organization, department and individual level.Job DescriptionIdentifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers and business headsDrawing an overall or concept wise training and development plan that addresses needs and expectations in all areasDeploying a wide variety of innovative training methods specific to retail domainEnsuring effective induction, orientation sessions, focused workshops, Boot CampsMonitoring and evaluating training program’s effectiveness, success and ROI periodically and reportingManaging and deploying assessment tools effectively (Mystery shopping, staff checks etc.)Ensuring that the costs of planned programs are within defined budgets Providing a platform for ongoing developmentAmending and revising programs as necessary, in order to adapt to changes occurring in the work environmentMaintaining a keen understanding of training trends, developments and best practicesBuilding and maintaining smart processes and systems to retain and spread knowledgeConducting key trainings independentlyWorking on critical HR areas related to employee engagements, region development and communicationTraveling to Regions periodically; visiting stores and competition regularly - analyze, propose and implement skill systems to all stakeholdersprofilePost Graduate in Business Administration /HR/Education/PsychologyStrong educational background/studied in reputed institutesProven working experience of at least 5-7 yearsas a Training/Learning & Development manager in retail, aviation, hospitality or service sectorsIdeally - has an understanding of retail, luxury, high end luxury market from a multi-national perspectiveTrack record in designing and executing successful training programsFamiliarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)Well versed in LMS toolsArticulate communicator, well-groomed and ability to bring about change and influence all levels. Strong English language skillsResult oriented with focus on time, quality and balanced approachStrong ethical values and integrityExcellent team management skills, Ability to develop cohesive performing teams
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