Assistant CRM Manager
3 weeks ago
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• Responsible for building & managing the CRM team, driving customer acquisition, engagement, and loyalty across all sales channels• Manage our CRM system and the data within, evolving and implementing customer journeys and personalization roadmaps• Play an active role in the formation of ongoing CRM strategies; as well as the weekly/monthly/annual departmental calendars that enable continuous and consistent testing, learning, and optimization in order to maximize consumers’ lifetime value• Structure CRM activities with a view of maximizing KPI improvement, ROI, and business impact• Oversee and coordinate the implementation of new CRM campaign management tools inclusive of email service provider integration frontend integration, and CRM integration with the retail stores, internal IT department, third-party eCommerce providers, and email service providers• Manage direct communications with consumers and plays a leading role in deciding on the CRM platforms, structures, and architecture in order to guarantee that consumer relations are carried out seamlessly across the business Disclaimer: Drjobs.ae
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