Assistant CRM Manager

1 week ago


Dubai, Dubai, United Arab Emirates Rtc Employment Services Full time
The job posting is outdated and position may be filled
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  • Responsible for building & managing the CRM team, driving customer acquisition, engagement, and loyalty across all sales channels
  • Manage our CRM system and the data within, evolving and implementing customer journeys and personalization roadmaps
  • Play an active role in the formation of ongoing CRM strategies; as well as the weekly/monthly/annual departmental calendars that enable continuous and consistent testing, learning, and optimization in order to maximize consumers' lifetime value
  • Structure CRM activities with a view of maximizing KPI improvement, ROI, and business impact
  • Oversee and coordinate the implementation of new CRM campaign management tools inclusive of email service provider integration frontend integration, and CRM integration with the retail stores, internal IT department, third-party eCommerce providers, and email service providers
  • Manage direct communications with consumers and plays a leading role in deciding on the CRM platforms, structures, and architecture in order to guarantee that consumer relations are carried out seamlessly across the business Disclaimer:
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