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Banquet Manager

1 month ago

dubai, United Arab Emirates Accor Hotels Full time
Company DescriptionWelcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.Accor’s first premium-scale resort in Lombok, With257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.Job DescriptionJob PurposeThis position is responsible for the organization, planning and directing of overall daily banquet event operation and administration of the department and be responsible and accountable for its profitability and revenue generation.Primary Responsibilities Banquet OperationTake charge of banquet event operationConduct departmental daily briefings to ensure that all pertinent information is well received by team members.Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments.Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change LogCommunicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction receivedEnsure that team members with direct guest contact possess good product knowledgeEnforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operationsCheck and ensure that all operating supplies are well stocked and sufficient to run operationPlan the manning allocation/work assignment per Banquet eventImplement appropriate and effective measures to keep costs and expenses within budgetSupervise the maintenance of service standards during banquet service operationsEngage and obtain guests’ feedback during operations to ensure satisfactionHandle guests’ complaints and comments tactfully and efficientlyTeam ManagementInterview, select and recruit Banquet employeesEnsure that new hire induction and required trainings are completed within three months of employmentProvide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s StandardsObserve, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if requiredMaintain department communication logbook and update notice board.Other ResponsibilitiesMaintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/featuresBe well versed in hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementReport for duty on time wearing clean and complete uniform at all timesMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the Hotelim/Main Complexity/Critical issues in the JobMaintain highest standards and quality of services in banquet operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.QualificationsKnowledge and ExperienceDiploma in Hospitality Management/Food & Beverage preferredAdditional certification(s) in Food & Beverage will be an advantageMinimum 5 years of relevant experience in a similar capacityExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageWorking knowledge of MS Excel, Word, & PowerPointCompetenciesStrong leadership, interpersonal and training skillsGood communication and customer contact skillsService oriented with an eye for detailsAbility to work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all timesAdditional InformationPossess skills of leadership, developing, strategic thinking, problem solver.Excellent communication.Results and service oriented with an eye for details.Ability to multi-task, work well in stressful & high-pressure situations.A team player & builder.A motivator & self-starter.Well-presented and always professionally groomed.
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