Cloud Customer Success Manager

Found in: Whatjobs AE C2 - 2 weeks ago


united arab emirates Kumoco Ltd Full time

We are seeking a talented Cloud Customer Success Manager to join our team at Kumoco. The candidate will have a strong background in public cloud technologies, with the ability to liaise comfortably with technical cloud contacts from current and potential clients.

Responsibilities:

  • Develop and maintain a deep understanding of Kumoco Cloud Manager and its features
  • Build relationships with technical cloud contacts of current and potential clients
  • Support the onboarding of customers to our SaaS solution, and ensure they consistently get value from our products and services
  • Manage and provide exceptional customer service, addressing queries and concerns in a timely manner
  • Represent the voice of the customer within the product team, ensuring customer feedback is raised and managed accordingly
  • Understand customer priorities and provide guidance to optimize their use of the product
  • Identify up-sell and cross-sell opportunities and communicate them to the wider team
  • Inform customers of new functionality and features, contributing to customer adoption of new releases
  • Collaborate with our cross-functional team to ensure seamless project execution and product/process improvements
  • Own and manage the customer portfolio and contribute to reporting that supports all elements of customer success

Qualifications:

  • Experience in cloud technologies, with a focus on at least one major public cloud provider (AWS, Azure, or GCP)
  • Familiarity with Cloud Adoption Framework and Well-Architected Framework
  • Knowledge of Cloud Management and FinOps best practices
  • Proven experience in a customer-facing role, with excellent communication and presentation skills
  • Strong problem-solving skills, and adaptability to a fast-paced, dynamic environment
  • Ability to handle multiple priorities with demanding timeframes
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