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CRM and Collections Officer

4 months ago

dubai, United Arab Emirates Asterix Communications Full time
Company:The Heart of Europe in Dubai is an ambitious and innovative island destination that represents a fusion of European designs, heritage, and hospitality set in a unique and breathtaking location. The project's primary goals are to create an exceptional lifestyle and vacation experience that encapsulates the very essence of European living and exceeds all expectations. At its core, The Heart of Europe is a cluster of six islands situated on The World, Dubai.Role:We are currently hiring for a CRM and Collections Officer with expertise in the real estate industry experience and the ability to sell. You will be responsible for managing client relationships and overseeing collections activities. Reporting to the Collections Manager, your role will involve maintaining effective communication with clients, implementing collection strategies, and ensuring timely recovery of outstanding payments.Key Responsibilities:
Maintain strong relationships with clients in the real estate sector, providing personalized support and addressing inquiries or concerns in Arabic and English.Serve as the main point of contact for clients regarding payment issues and collection efforts.Collections Management: Implement collection strategies to recover outstanding payments from clients in accordance with company policies and procedures.Contact clients via phone, email, or in-person meetings to negotiate payment arrangements and resolve payment disputes.Selling: Have the ability to sell and upsell units to new and existing clients.Payment Tracking and Reporting: Manage payment schedules and track payment statuses for all accounts, ensuring accurate and up-to-date records. Provide regular reports on collections activities and insights to management regarding payment trends and recovery rates.Documentation and Compliance: Keep accurate documentation of all communications and interactions with clients regarding collections activities. Ensure compliance with legal and regulatory requirements in the collections process, including adherence to debt collection laws and regulations.Real Estate Industry Expertise: Utilize knowledge and experience in the real estate industry to tailor collections strategies to specific real estate-related situations and circumstances.Customer Service: Provide excellent customer service to clients throughout the collections process, demonstrating empathy, professionalism, and a commitment to resolving issues effectively.
Qualifications:
Fluency in Arabic and English languages, with strong communication skills in both written and verbal forms.Experience working in collections or CRM roles within the real estate industry is essential.Knowledge of collections best practices, negotiation techniques, and dispute resolution strategies.Familiarity with relevant legal and regulatory requirements related to debt collection in the real estate sector.Attention to detail and organizational skills, with the ability to manage multiple tasks and priorities effectively.Proficiency in MS Office suite (Word, Excel, Outlook) and CRM software applications.
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