Recovery Officer

4 months ago


Dubai, United Arab Emirates Alpago Group Full time

**Job Overview**: The Recovery Officer (Collections) is responsible for managing the collection of overdue accounts and ensuring the recovery of outstanding debts. This role involves direct communication with clients, negotiating payment arrangements, and working closely with internal teams to achieve collection goals. The Recovery Officer will employ strategic collection techniques to maximize recoveries and minimize write-offs.

**Key Responsibilities**:

- **Account Management**:

- Monitor and manage a portfolio of overdue accounts, ensuring timely follow-up and recovery efforts.
- Conduct thorough investigations of outstanding debts, including reviewing account history and communication logs.
- **Client Communication**:

- Handle client inquiries and resolve disputes related to account balances or payment terms.
- **Negotiation and Recovery**:

- Develop and implement effective strategies for debt recovery, including payment plans and settlements.
- Negotiate with clients to secure payments and reduce the risk of further delinquency.
- **Documentation and Reporting**:

- Maintain accurate and up-to-date records of collection activities, client interactions, and payment status.
- Prepare and submit regular reports on collection performance, account statuses, and recovery metrics.
- **Compliance and Procedures**:

- Ensure compliance with relevant laws and regulations related to debt collection practices.
- Follow company policies and procedures for collections, including handling sensitive information with confidentiality.
- **Collaboration**:

- Work closely with internal departments, such as finance and legal, to address complex collection issues and coordinate efforts.
- Provide feedback and insights to improve collection processes and enhance overall effectiveness.
- **Customer Service**:

- Maintain a professional and courteous demeanour when dealing with clients, even in challenging situations.
- Strive to resolve issues amicably while achieving collection objectives.

**Qualifications**:

- **Education**:

- High School Diploma or equivalent; Bachelor’s degree in Finance, Business Administration, or a related field preferred.
- **Experience**:

- Minimum of 3 years of experience in collections, credit management, or a related field.
- Proven track record of successful debt recovery and negotiation.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Proficiency in using collection software and Microsoft Office Suite.
- **Attributes**:

- Detail-oriented with strong organizational and time-management skills.
- Ability to work independently and manage a high-volume caseload.
- Resilient and adaptable, with a proactive approach to overcoming challenges.

Pay: AED4,000.00 - AED5,000.00 per month


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