Collections Officer
7 months ago
We are professional, agile and supportive.
Our work environment includes:
Modern office setting
Growth opportunities
Regular social events
Safe work environment
If you are a FEMALE who likes the challenge of thriving and passionate to grow career in a dynamic and fast-paced environment, we invite you to seize this incredible opportunity where you will have the chance to showcase your skills, experience, and passion for success.
Collection Officer Duties & Responsibilities:
Contacting clients who have Outstandinibilities:g debts or payments.
Sending payment reminders, invoices, or statements to clients.
Negotiating payment plans or settlements with customers who are in arrears.
Recording payment information accurately and coordination with Accounts Team on a regular basis
Resolving payment discrepancies and addressing customer queries, complaints related to billing and collections.
Maintaining accurate and up-to-date records of collection activities.
Plan course of action, Investigate and resolve discrepancies
Alert superiors of client’s unwillingly or unable to pay
Key Skills and Qualifications:
Excellent communication and negotiation skills.
Strong organizational and multitasking abilities.
Attention to detail and accuracy in record-keeping.
Knowledge of basic accounting principles and collection procedures.
Ability to handle sensitive and confidential information with professionalism.
Customer service orientation and the ability to handle difficult situations.
Time management skills and the ability to prioritize tasks effectively.
Proven experience in Collections Banking sector is preferred.
Customer Service Representative Responsibilities:
1. Maintaining a positive, empathetic, and professional attitude toward clients at all times.
2. Responding promptly to after sales concerns and to welcome onboarding new clients
3. Acknowledging and resolving clients complaints and determining the cause of the problem
4. Keeping records of customer interactions, file documents, comments, and complaints.
5. Communicating and coordinating with different Departments as necessary.
6. Providing feedback on the efficiency of the customer service process.
7. Ensure customer satisfaction and provide professional customer support
8. Follow up with customers to ensure issues are resolved
9. Gather client’s feedback and share with our services, sales and Marketing leads
10. Contribute to team effort by accomplishing related results as needed
11. Assist in training junior Customer Support Representatives
**Salary**: AED3,966.00 - AED4,584.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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