CRM & Collection Officer
6 months ago
**1. Customer Relationship Management**:
- Build and maintain strong relationships with customers through effective communication and resolution of inquiries or issues related to billing and payments.
- Act as a liaison between the organization and customers to ensure clarity on payment terms, methods, and deadlines.
**2. Debt Collection**:
- Implement strategies for timely collection of outstanding debts from customers.
- Contact customers to remind them of overdue payments and arrange suitable payment plans or settlements.
- Negotiate payment terms that are acceptable to both the customer and the organization while adhering to company policies and regulatory requirements.
**3. Reporting and Documentation**:
- Maintain accurate records of all collection activities and customer interactions using designated CRM systems or software.
- Prepare regular reports on collection activities, outstanding debts, and customer payment trends for management review.
**4. Compliance and Legal Considerations**:
- Ensure compliance with relevant laws and regulations governing debt collection practices.
- Collaborate with legal advisors or external agencies as needed to manage escalated cases or legal actions related to debt recovery.
**5. Customer Support and Education**:
- Provide support and guidance to customers regarding their accounts, invoices, and payment methods.
- Educate customers on the importance of timely payments and assist in resolving any disputes or discrepancies in billing statements.
**6. Performance Goals**:
- Meet established targets for debt collection efficiency, such as collection rates, aging reports, and reduction in bad debt provisions.
- Contribute to the overall financial health of the organization by maximizing cash flow through effective credit control and collection management.
**Skills and Qualifications**:
- Bachelor’s degree in Finance, Business Administration, or a related field preferred.
- Proven experience in customer relationship management and debt collection roles.
- Strong negotiation, communication, and problem-solving skills.
- Familiarity with CRM software and proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of relevant laws and regulations related to debt collection practices is a plus.
-
Collection Officer
6 months ago
Dubai, United Arab Emirates Admiral Safety Consultants Full time**Job Title**: Collection Officer **Company**: Admiral Safety Consultants **Location**: UAE **About Us**: Admiral Safety Consultants has been a leading provider of third-party safety inspections in the UAE for the past nine years. We are dedicated to ensuring safety compliance and delivering high-quality inspection services. **Key Responsibilities**: -...
-
Collection Officer
1 month ago
Dubai, United Arab Emirates Precott Real Estate Development Full time**Key Responsibilities**: - Negotiate payment plans and early settlements with clients as needed, ensuring that agreements are documented accurately. - Maintain accurate records of payment statuses, account activities, and any client communications within the company’s system. - Collaborate with internal departments, such as billing and customer service,...
-
CRM & Collections Executive (Real Estate/ Developer
3 months ago
Dubai, United Arab Emirates LEOS Developments Full timeAs a CRM & Collections Executive, you will be responsible for managing and optimizing our customer relationship management system to enhance client engagement and drive sales growth. You will work closely with the sales and marketing teams to ensure effective use of CRM tools, analyze customer data, and develop strategies to improve customer retention and...
-
Collection Officer
6 months ago
Dubai, United Arab Emirates Jazeerat Al Hadeed Metallic Cont Ind LLC Full time**About Jahsteel**: As a leader in the steel construction industry based in Dubai and Sharjah, Jahsteel is committed to delivering superior structural solutions. We are currently seeking a Collections Officer to join our finance team to help manage and improve our collections processes. **Job Summary**: The Collections Officer will be responsible for...
-
Collection Officer
7 months ago
Dubai, United Arab Emirates ADMIRAL SAFETY CONSULTANTS Full time**Job Title: Collection Officer** - Job Summary:_ A Collection Officer is responsible for managing and pursuing the collection of overdue payments and outstanding debts. They communicate with debtors, negotiate repayment terms, and maintain accurate records of collection efforts. The goal is to recover outstanding balances while adhering to relevant laws...
-
Collection Officer
4 months ago
Dubai, United Arab Emirates AWS DISTRIBUTION Full timeThe Collection Officer is responsible for managing overdue accounts and ensuring the collection of outstanding debts. They will communicate with debtors to negotiate payment plans, resolve disputes, and maintain accurate records of collection activities. The role requires strong communication skills, attention to detail, and a thorough understanding of debt...
-
IT Officer
6 months ago
Dubai, United Arab Emirates Essenzi Perfumes Co. LLC Full timeExperience in SAPUI5, SAP FIORI/UX, OData, HTML, CSS3, Java Script, jQuery, Bootstrap, JSON, XML& amp; SAP Net - Weaver Gateway Service Builder, Custom app Dev using UI5, JavaScript, jQuery & MVC frameworks on. - Experience in ODATA protocol (REST, JSON, HTTP, and XML) & web services, Worked on the creation of ODATA. - Services amp; SAP UI5 SDK Tool kit....
-
Collection Officer
6 months ago
Dubai, United Arab Emirates Najoom Al Thuraya Security Control Services L.L.C Full time**Job Summary**: The Collection Officer will be responsible for monitoring and maintaining assigned accounts, contacting customers to secure payment, and providing customer service regarding collection issues. This role requires maintaining a high level of professionalism while managing sensitive information and communicating effectively with customers to...
-
Collection Officer
2 months ago
Dubai, United Arab Emirates Safi Global LLC Full timeDesignation: Collections Officer **Key Responsibilities**: - **Customer Communication**: Initiate and manage outbound calls to customers regarding overdue payments - **On-Site Visits**: Conduct field visits to customers' locations to discuss their accounts and negotiate payment arrangements. - **Payment Collection**:Collect payments from customers,...
-
Collection Officer
3 months ago
Dubai, United Arab Emirates Stanquad Full timeWe are expanding our Dubai Team. Open Positions: **Collection Officer(5) **Job description**: - Monitor and manage overdue accounts to ensure timely collections. - Negotiate and follow up with customers to collect overdue payments - Manage, organize and keep record of customer portfolios - Locate customers using the information provided - Undertake the...
-
Customer Service
6 months ago
Dubai, United Arab Emirates Station Vending Machine LLC. Full time**Customer Care & Collections Officer** **Company**: Station Vending Machines **Location**: Dubai, United Arab Emirates **About Station Vending Machines**: Station Vending Machines is a leading provider of vending machine solutions in Dubai. We offer a wide range of vending machines, from snacks and beverages to healthy options, to cater to the needs of...
-
Collection Officer
2 months ago
Dubai, United Arab Emirates Park Group Investments LLC Full time**Full job description** **Key Responsibilities**: - Follow up on overdue payments and handle collection activities for clients. - Maintain accurate records of all collection activity and payment history. - professionally communicate with clients to resolve payment issues. - Collaborate with internal departments to resolve disputes or client concerns...
-
Collection Officer
6 months ago
Dubai, United Arab Emirates Integrated Solution Employment Services Full time**Collections Management** - Provide support and assistance to customers facing financial difficulties by offering flexible payment options, negotiating payment plans, and address customer queries regarding their accounts and outstanding debts. - Collaborate with recovery specialists, legal teams, and third-party collection agencies to escalate delinquent...
-
Collection Officer
1 week ago
Dubai, United Arab Emirates Lawgical Group LLC Full timeAs a collection officer, you will be responsible managing a portfolio of delinquent accounts, contacting customers and negotiating payments arrangements. The primary goal will be to facilitate the resolution of debts while maintaining positive customer relationships. - 2 - 4 years of UAE experience in collections, debt recovery or a similar role preferably...
-
Collection Officer
3 months ago
Dubai, United Arab Emirates UNITED SECURITY GROUP Full timeCollection Officer Minimum three years experience in the relevant field UAE Driving license holder Graduated Immediate joining Good career and prospects captured
-
Collection Officer
2 months ago
Dubai, United Arab Emirates B SAFE SAFETY & SECURITY CONSULTANCY Full timeCREDIT CONTROLLER & COLLECTION OFFICER - Ensures timely reconciliation of customer receivables including resolution of customer disputes - Identifies control weaknesses in invoicing and credit & collections processes and works with relevant department to implement efficient and strong controls over invoicing and receivables - Clear policies and guidelines...
-
Collections Officer
7 months ago
Dubai, United Arab Emirates MBG Corporate services Full timeWe are professional, agile and supportive. Our work environment includes: Modern office setting Growth opportunities Regular social events Safe work environment If you are a FEMALE who likes the challenge of thriving and passionate to grow career in a dynamic and fast-paced environment, we invite you to seize this incredible opportunity where you will...
-
Recovery Officer
3 months ago
Dubai, United Arab Emirates Alpago Group Full time**Job Overview**: The Recovery Officer (Collections) is responsible for managing the collection of overdue accounts and ensuring the recovery of outstanding debts. This role involves direct communication with clients, negotiating payment arrangements, and working closely with internal teams to achieve collection goals. The Recovery Officer will employ...
-
Debt Collection Officer
1 week ago
Dubai, United Arab Emirates Central sm Full timeRequired Debt collection officer - For B2B Collections Minimum one year UAE collection experience required. Location; Deira - Dubai Fixed Salary with Incentives Pay: AED3,000.00 - AED4,500.00 per month
-
Debt Collection Officer
4 weeks ago
Dubai, United Arab Emirates Central sm Full timeRequired Debt collection officer - For B2B Collections Both Male & Female can apply Minimum one year UAE collection experience required. Location; Deira - Dubai Fixed Salary with Incentives Pay: AED3,000.00 - AED4,500.00 per month