CRM & Collection Officer
5 months ago
**1. Customer Relationship Management**:
- Build and maintain strong relationships with customers through effective communication and resolution of inquiries or issues related to billing and payments.
- Act as a liaison between the organization and customers to ensure clarity on payment terms, methods, and deadlines.
**2. Debt Collection**:
- Implement strategies for timely collection of outstanding debts from customers.
- Contact customers to remind them of overdue payments and arrange suitable payment plans or settlements.
- Negotiate payment terms that are acceptable to both the customer and the organization while adhering to company policies and regulatory requirements.
**3. Reporting and Documentation**:
- Maintain accurate records of all collection activities and customer interactions using designated CRM systems or software.
- Prepare regular reports on collection activities, outstanding debts, and customer payment trends for management review.
**4. Compliance and Legal Considerations**:
- Ensure compliance with relevant laws and regulations governing debt collection practices.
- Collaborate with legal advisors or external agencies as needed to manage escalated cases or legal actions related to debt recovery.
**5. Customer Support and Education**:
- Provide support and guidance to customers regarding their accounts, invoices, and payment methods.
- Educate customers on the importance of timely payments and assist in resolving any disputes or discrepancies in billing statements.
**6. Performance Goals**:
- Meet established targets for debt collection efficiency, such as collection rates, aging reports, and reduction in bad debt provisions.
- Contribute to the overall financial health of the organization by maximizing cash flow through effective credit control and collection management.
**Skills and Qualifications**:
- Bachelor’s degree in Finance, Business Administration, or a related field preferred.
- Proven experience in customer relationship management and debt collection roles.
- Strong negotiation, communication, and problem-solving skills.
- Familiarity with CRM software and proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of relevant laws and regulations related to debt collection practices is a plus.
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