Collection Officer
2 months ago
The Collection Officer is responsible for managing overdue accounts and ensuring the collection of outstanding debts. They will communicate with debtors to negotiate payment plans, resolve disputes, and maintain accurate records of collection activities. The role requires strong communication skills, attention to detail, and a thorough understanding of debt collection laws and regulations.
**Key Responsibilities**:
- **Negotiation**: Work with debtors to develop feasible repayment plans and negotiate settlements or payment arrangements.
- **Record Keeping**: Maintain detailed records of all collection activities, including communication with debtors and payment agreements.
- **Compliance**: Ensure all collection activities comply with relevant laws and regulations, including data protection and fair debt collection practices.
- **Account Management**: Review and analyze account status, update account information, and follow up on payment promises.
- **Reporting**: Prepare and present reports on collection status, including amounts collected, outstanding balances, and trends in debt collection.
- **Dispute Resolution**: Address and resolve disputes or complaints from debtors professionally and effectively.
- **Collaboration**: Work closely with other departments, such as customer service or legal teams, to address complex cases and ensure smooth operations.
- **Customer Service**: Maintain a positive relationship with debtors while ensuring that collections are handled professionally and efficiently.
- related to payment agreements and collection efforts.
**Qualifications**:
- **Education**: High school diploma or equivalent; associate’s or bachelor’s degree in finance, business, or a related field is a plus.
- **Experience**: Previous experience in collections, customer service, or a related field is preferred. Familiarity with debt collection practices and regulations is an advantage.
- **Skills**:
- Excellent communication and negotiation skills.
- Strong analytical and problem-solving abilities.
- Ability to handle sensitive information with confidentiality.
- Proficiency in using collection software and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively.
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