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Customer Engineer

4 months ago


dubai, United Arab Emirates Voli_Agency _LTD Full time
About The RoleIn this role, you’ll collaborate closely with engineers, product managers, and leadership stakeholders to integrate API seamlessly. As a Customer Engineer, you’ll not only guide customers through the integration process but also act as their technical advocate throughout their journey.Responsibilities
Design and implement technical solutions using the API based on customer needs.Advise customers on product architecture and best practices for API usage.Provide ongoing technical support, including debugging and issue resolution.Proactively identify and implement fixes and improvements in the Enode codebase.Champion new products and features based on customer feedback.Drive internal projects to enhance the customer experience.
About You2+ years of relevant experience in customer engineering or user-oriented software engineering. Proficient in managing technical client relationships and diving into codebases. Experience in managing complex software projects with internal and external stakeholders. Strong communication skills, with the ability to explain technical concepts effectively. Agile and adaptable, thriving in a dynamic environment. Nice to have: Experience in a technical role at a third-party API company.What We OfferOpportunity to join an early-stage climate tech startup with global aspirations. Competitive compensation, including an attractive employee option program. Unlimited PTO and flexible working schedule. Stipend for home office setup and co-working space.
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