Customer Success Manager Construction Engineering

3 weeks ago


Dubai, United Arab Emirates ORACLe Full time
  • Develop long-term partnership with customers to ensure they remain successful by realizing the full value of their investment to ensure renewals and expansions.
  • Act as the main point of contact for Oracle customers and acts as a point of escalation for your customer’s critical issues
  • Works closely with the Account Management and Sales teams to support strategic client initiatives
  • Manages and supports the delivery of the Operational Plan and Key Success metrics as required to support a successful renewal and expansion.
  • Develops and maintains relationships with senior management across lines of business and third parties.
  • Plans and deploys support activities to ensure effective delivery within agreed budgetary constraints.
  • Manages change, risk, issues, and monitors the client status and ‘health’ to support customer satisfaction levels
  • Advises the customer on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures.
  • Manage on-boarding, upgrades, patching and other change management activities for cloud customers
  • Guide customers through significant service milestones such as upgrades, new releases etc.
  • Drive customer adoption working with internal CEGBU teams (Product, Engineering, Sales, Provisioning, etc.)
  • Assures and improves the quality of the service, maintaining accurate account information.
  • Communicates opportunities for customers to engage with Oracle such as technical events and business seminars.
  • Assists in the renewal of client agreements and contributes to pre-sales activities where required.
  • Provide generic best practices and industry benchmarking materials via self-service and proactive push communication.
  • Collaborate with Oracle’s Marketing team by encouraging customer advocacy and creation of case studies to help maintain the Customer References program
  • Identify expansion opportunities via high value relationship with the client


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