Sales Manager

3 weeks ago

abu dhabi, United Arab Emirates Emirates NBD Group Full time
Company IntroductionEmirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.About UnitThe RBS MPT unit is a sales channels under RBS (Cards & Personal Loans) catering to the Credit Card, Personal Finance and Bank Account requirements of existing and prospect Emirates NBD customers within UAE. The team’s core responsibility is to sell & increase banks market share of Credit Card, Personal Finance and Account base in line with the Banks overall business strategy. This team is also responsible for bringing new companies to the bank’s approved list of employers and build on these relationships to increase penetration bank’s retail banking products.Job Purpose -
As Sales Manager – Multiproduct, Abu Dhabi at Emirates NBD, your role is to
Sales of Credit Card, Personal Finance and Bank Accounts in retail banking and Cross selling of other bank products when requiredEnsure ASM’s check and approve applications sourced by team members (RBE’s) before submission to support teamEnsure ASM’s call customers who apply for bank products to verify important information, T&C’s, charges, TAT etcAssist team members in meeting customers to facilitate sale, company listing and for any other requirement as applicableEnforce and ensure team adherence to banks service standards so as to ensure best in class customer service and experienceFollow the laid down policies and procedures of the bankCollate team data about customer feedback, market pulse, lost data etc. and any other data point or process as required by the unit/bank and take it up with management for review
Responsibilities
Achieve assigned team monthly sales targets of credit cards, personal finance products and bank accountsDrive cross selling of other bank products when requiredSupervising KIOSK set up by the bank in different locations / companies/ mallsCompletion of all the required internal & external trainings on products, systems, processes and selling skills conducted in house and by L&D teamProvide ideas, suggestions for prospective projects on improving sales, efficiency, process, service standards etcEnsure team adherence to bank policies, processes, code of conduct and compliance guidelinesAssist team members in internal follow up’s with stakeholders such as support team, RCC, product team etc. for approvals, exceptions, deviations, field visitsTo report/maintain team data on customer feedback, market pulse and any other data point or process as required by the unit/bank
To be successful in this role, you will need the following skills and experience…
Minimum work experience – 8 yearsMinimum sales experience – 5 yearsBanking - Retail products sales experienceKnowledge of local market, credit, and bureau functionalitySelling/networking skills & pleasant personalityGood verbal and written communication skills
What we offer you
Competitive salary packageMarket-leading incentivesStrong emphasis on work-life balance and wellbeing across the bankWorld-class Learning & Development platform and career developmentGenerous annual leave entitlement and Private HealthcarePreferential banking facilities for employees
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