Issuer Services Operations MENA Region Client Service Team Leader

4 weeks ago

dubai, United Arab Emirates Citigroup Inc. Full time
Job Purpose:Issuer Services is a solutions-oriented business supporting client needs in various Agency roles across a variety of capital markets and commercial transactions including conventional debt, structure finance and specialized agency. The role will be within a dedicated client service team, new to the region to specifically support clients based in the Middle East and north Africa. The team investigate and resolve outstanding client queries for the department as well as building and maintaining key client relationships.We are looking for a competent specialist to undertake a variety of financial and non-financial tasks in order to help with client queries. This role may also include calculations, investigations, metrics, reporting, testing tasks and process improvements as well as client visits. As this is a new team intent on building subject matter experts it is expected the candidate will cross train on other functions and also provide training to other team members.Job Background / Context:Based in Dubai International Financial Centre, the role will report to the Global Head of Client Service based in the Issuer Services Operations primary operations centre in Dublin. The Department contains a diverse section of teams which support our Issuer Services Clients, Product and Sales partners. The services we provide include Depository servicing, Issuing & Paying agency services and Specialised Agency functions such as Account Bank, Project Finance, Structured Finance and Escrow Agent functions.Typical Corporate Trust clients of Citi include major international and national-level corporations, financial institutions (FIs), banks, and public sector/sovereign Debt issuers, as well as investment banks, asset managers, and stand-alone collateral managers. Key Responsibilities:Take ownership and accountability for the departments clients based in the Middle East and North Africa; ensuring the queries are responded to in a timely manner and the highest level of client service is maintainedDemonstrate ability to manage internal and external client relationships, to ensure the highest standard of client experienceManagement responsibility for one direct report, also based in Dubai to provide cover and training to ensureEnsure clients are provided with timely and accurate responses to daily queriesConsolidation of monthly reporting for the region to the management team and cluster heads on volumes, timeliness and initiativesAssistance in completion of all daily processes/deliverables across payment tracking and releasing to ensure timely execution and overall operation efficiencyCompare documentation to system information, check accuracy and highlight discrepanciesReview monthly reporting to identify trends and work with business partners and clients to reduce queriesReview and authorise daily checklist ensuring all tasks have been signed as completedReview monthly client’s exceptions reports, investigate and resolve all exceptionsKnowledge/Experience: Client or customer communication experience is essentialCalculation/Rate Fixing experience highly desirableBanking experience desirableKnowledge of agency and trust function is desirable but not essential.Comfortable dealing with numbers and the processing of financial informationStrong understanding of documentation and deal structuresQualifications:Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance------------------------------------------------------Job Family Group: Operations - Transaction Services------------------------------------------------------Job Family:Securities and Derivatives Processing------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting
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