Issuer Services Operations Mena Region Client

4 weeks ago

Dubai, United Arab Emirates Citi Full time

**Job Purpose**:
Issuer Services is a solutions-oriented business supporting client needs in various Agency roles across a variety of capital markets and commercial transactions including conventional debt, structure finance and specialized agency. The role will be within a dedicated client service team, new to the region to specifically support clients based in the Middle East and north Africa. The team investigate and resolve outstanding client queries for the department as well as building and maintaining key client relationships.

**Job Background / Context**:
Based in Dubai International Financial Centre, the role will report to the Global Head of Client Service based in the Issuer Services Operations primary operations centre in Dublin. The Department contains a diverse section of teams which support our Issuer Services Clients, Product and Sales partners. The services we provide include Depository servicing, Issuing & Paying agency services and Specialised Agency functions such as Account Bank, Project Finance, Structured Finance and Escrow Agent functions.

Typical Corporate Trust clients of Citi include major international and national-level corporations, financial institutions (FIs), banks, and public sector/sovereign Debt issuers, as well as investment banks, asset managers, and stand-alone collateral managers.

**Key Responsibilities**:

- Take ownership and accountability for the departments clients based in the Middle East and North Africa; ensuring the queries are responded to in a timely manner and the highest level of client service is maintained
- Demonstrate ability to manage internal and external client relationships, to ensure the highest standard of client experience
- Management responsibility for one direct report, also based in Dubai to provide cover and training to ensure
- Ensure clients are provided with timely and accurate responses to daily queries
- Consolidation of monthly reporting for the region to the management team and cluster heads on volumes, timeliness and initiatives
- Assistance in completion of all daily processes/deliverables across payment tracking and releasing to ensure timely execution and overall operation efficiency
- Compare documentation to system information, check accuracy and highlight discrepancies
- Review monthly reporting to identify trends and work with business partners and clients to reduce queries
- Review and authorise daily checklist ensuring all tasks have been signed as completed
- Review monthly client’s exceptions reports, investigate and resolve all exceptions

**Knowledge/Experience**:

- Client or customer communication experience is essential
- Calculation/Rate Fixing experience highly desirable
- Banking experience desirable
- Knowledge of agency and trust function is desirable but not essential.
- Comfortable dealing with numbers and the processing of financial information
- Strong understanding of documentation and deal structures

**Qualifications**:

- Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Securities and Derivatives Processing
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Issuer Services Operations Mena Region Client

    3 weeks ago

    Dubai, United Arab Emirates Citigroup, Inc. Full time

    Issuer Services Operations MENA Region Client Service Team Leader **Job Purpose**: Issuer Services is a solutions-oriented business supporting client needs in various Agency roles across a variety of capital markets and commercial transactions including conventional debt, structure finance and specialized agency. The role will be within a dedicated client...

  • Issuer Services Operations Mena Region Client

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Citigroup, Inc. Full time

    Issuer Services Operations MENA Region Client Service Team LeaderJob Purpose:Issuer Services is a solutions-oriented business supporting client needs in various Agency roles across a variety of capital markets and commercial transactions including conventional debt, structure finance and specialized agency. The role will be within a dedicated client service...

  • Issuer Services Operations MENA Region Client Service Team Leader

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Citigroup, Inc. Full time

    Issuer Services Operations MENA Region Client Service Team Leader Issuer Services Operations MENA Region Client Service Team Leader Citigroup, Inc. Dubai, United Arab Emirates Posted 2 days ago Permanent Competitive Issuer Services Operations MENA Region Client Service Team Leader Job Purpose:Issuer Services is a solutions-oriented business supporting...

  • Issuer Services Operations Mena Region Client

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Citi Full time

    Job Purpose:Issuer Services is a solutions-oriented business supporting client needs in various Agency roles across a variety of capital markets and commercial transactions including conventional debt, structure finance and specialized agency. The role will be within a dedicated client service team, new to the region to specifically support clients based in...

  • Issuer Services Operations MENA Region Client Service Senior Analyst

    3 weeks ago

    dubai, United Arab Emirates Citigroup Inc. Full time

    Issuer Services is a solutions-oriented business supporting client needs in various Agency roles across a variety of capital markets and commercial transactions including conventional debt, structure finance and specialized agency. The role will be within a dedicated client service team, new to the region to specifically support clients based in the Middle...

  • Issuer Services Operations MENA Region Client Service Team Leader

    3 weeks ago

    dubai, United Arab Emirates Citigroup Inc. Full time

    Job Purpose:Issuer Services is a solutions-oriented business supporting client needs in various Agency roles across a variety of capital markets and commercial transactions including conventional debt, structure finance and specialized agency. The role will be within a dedicated client service team, new to the region to specifically support clients based in...

  • Issuer Services Operations MENA Region Client Service Team Leader

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Citigroup Inc. Full time

    Job Purpose:Issuer Services is a solutions-oriented business supporting client needs in various Agency roles across a variety of capital markets and commercial transactions including conventional debt, structure finance and specialized agency. The role will be within a dedicated client service team, new to the region to specifically support clients based in...

  • Client Partner

    4 weeks ago

    dubai, United Arab Emirates Spotify Full time

    Client Partner - MENA Region (Export Business Opportunities) Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using...

  • Client Lead

    4 weeks ago

    Dubai, United Arab Emirates Merkle MENA Full time

    **Company Description** Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. The company's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive...

  • Client Partner

    4 weeks ago

    dubai, United Arab Emirates Spotify Full time

    Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the...

  • Client Partner

    3 weeks ago

    Dubai, United Arab Emirates Merkle MENA Full time

    **Company Description** Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. The company's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive...

  • Client Partner, MENA Region

    4 weeks ago

    dubai, United Arab Emirates Spotify AB Full time

    Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the...

  • Head Regional Manager

    4 weeks ago

    Dubai, United Arab Emirates Caliberly Full time

    Job Details Employment Type full_time Industry Tourism / Travel Agency Salary AED Location Dubai, United Arab Emirates Date Posted May 5, 2023 About the Job **Responsibilities** - Defines, develops and implements a business plan for the region according to the overall business plan - Based on the MENA business plan, develops and implements an...

  • Regional Financial Lines Underwriter, Mena

    3 weeks ago

    Dubai, United Arab Emirates Chubb Full time

    Regional Financial Lines Underwriter, MENA **The Opportunity** Are you someone with a strong underwriting background, with knowledge of the MENA market and of all Financial Lines products? The role suits an experienced underwriter who enjoys underwriting and trading in a very dynamic market, with the desire to learn and grow a profitable portfolio in a...

  • Business Developer – MENA Region

    4 weeks ago

    dubai, United Arab Emirates Atracio Full time

    As a Business Developer at Atracio, you will be instrumental in identifying, pursuing, and securing new business opportunities in the MENA region. Your primary responsibilities will include:Conducting thorough market research to identify potential clients, partners, and opportunities.Establishing and nurturing strong relationships with key stakeholders in...

  • Investment Banking

    3 weeks ago

    Dubai, United Arab Emirates JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Within Investment Banking, the firm works with a broad range of issuer clients, including corporations, institutions and governments, to provide comprehensive strategic advice, capital raising and risk management expertise. In-depth, industry-specific expertise and regional market acumen enable our industry coverage teams to serve the...

  • Regional Financial Lines Underwriter, Mena

    2 months ago

    Dubai, United Arab Emirates Combined Insurance Full time

    **The Opportunity** Are you someone with a strong underwriting background, with knowledge of the MENA market and of all Financial Lines products? The role suits an experienced underwriter who enjoys underwriting and trading in a very dynamic market, with the desire to learn and grow a profitable portfolio in a very strong and resilient team Reporting to...

  • Head of Uitp Mena Regional Office and Cte

    2 weeks ago

    Dubai, United Arab Emirates UITP Full time

    **MAIN DUTIES**: The Head of UITP MENA Regional Office and CTE works under the supervision of the Senior Director Global Growth. He/she is responsible of the definition and execution of the UITP MENA Regional Office and Centre for Transport Excellence (CTE) activities and the MENA contribution to UITP global activities. She/he contributes to the retention...

  • General Manager

    6 days ago

    Dubai, United Arab Emirates Inoi Global Mobile Phones LLC Full time

    INOI is a European technology brand with an expanding business which already has millions of active customers worldwide. We manufacture affordable high-quality devices with exceptional design, including Smartphones, Tablets and Feature Phones. With our leadership team consists of former executives from Samsung and Nokia, we are reaffirming our commitment to...

  • Regional Specification Manager

    2 months ago

    Dubai, United Arab Emirates niche consulting Full time

    **Minimum of 2-5 yrs work Experience is a must.** - **Experience of Expansion Joints products or related with Building industry preferred**: - **Work Locations: Dubai**: - **Qualifications : A Bachelor's degree in Engineering, Architecture, or a related field is preferred.**: - **Being a Regional role, Extensive travelling is required.** **Company...