Issuer Services Operations Mena Region Client

7 months ago


Dubai, United Arab Emirates Citi Full time

**Job Purpose**:
Issuer Services is a solutions-oriented business supporting client needs in various Agency roles across a variety of capital markets and commercial transactions including conventional debt, structure finance and specialized agency. The role will be within a dedicated client service team, new to the region to specifically support clients based in the Middle East and north Africa. The team investigate and resolve outstanding client queries for the department as well as building and maintaining key client relationships.

**Job Background / Context**:
Based in Dubai International Financial Centre, the role will report to the Global Head of Client Service based in the Issuer Services Operations primary operations centre in Dublin. The Department contains a diverse section of teams which support our Issuer Services Clients, Product and Sales partners. The services we provide include Depository servicing, Issuing & Paying agency services and Specialised Agency functions such as Account Bank, Project Finance, Structured Finance and Escrow Agent functions.

Typical Corporate Trust clients of Citi include major international and national-level corporations, financial institutions (FIs), banks, and public sector/sovereign Debt issuers, as well as investment banks, asset managers, and stand-alone collateral managers.

**Key Responsibilities**:

- Take ownership and accountability for the departments clients based in the Middle East and North Africa; ensuring the queries are responded to in a timely manner and the highest level of client service is maintained
- Demonstrate ability to manage internal and external client relationships, to ensure the highest standard of client experience
- Management responsibility for one direct report, also based in Dubai to provide cover and training to ensure
- Ensure clients are provided with timely and accurate responses to daily queries
- Consolidation of monthly reporting for the region to the management team and cluster heads on volumes, timeliness and initiatives
- Assistance in completion of all daily processes/deliverables across payment tracking and releasing to ensure timely execution and overall operation efficiency
- Compare documentation to system information, check accuracy and highlight discrepancies
- Review monthly reporting to identify trends and work with business partners and clients to reduce queries
- Review and authorise daily checklist ensuring all tasks have been signed as completed
- Review monthly client’s exceptions reports, investigate and resolve all exceptions

**Knowledge/Experience**:

- Client or customer communication experience is essential
- Calculation/Rate Fixing experience highly desirable
- Banking experience desirable
- Knowledge of agency and trust function is desirable but not essential.
- Comfortable dealing with numbers and the processing of financial information
- Strong understanding of documentation and deal structures

**Qualifications**:

- Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Securities and Derivatives Processing
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting



  • Dubai, United Arab Emirates Citigroup, Inc. Full time

    Issuer Services Operations MENA Region Client Service Team Leader **Job Purpose**: Issuer Services is a solutions-oriented business supporting client needs in various Agency roles across a variety of capital markets and commercial transactions including conventional debt, structure finance and specialized agency. The role will be within a dedicated client...

  • Client Lead

    7 months ago


    Dubai, United Arab Emirates Merkle MENA Full time

    **Company Description** Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. The company's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive...

  • Client Partner

    7 months ago


    Dubai, United Arab Emirates Merkle MENA Full time

    **Company Description** Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. The company's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive...


  • Dubai, United Arab Emirates Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...


  • Dubai, United Arab Emirates Antal International Full time

    Job Description Our client is a leading multinational healthcare and pharmaceutical organization. Currently hiring for its regional MENA team based in Dubai a Regional Training Manager The incumbent will be responsible for providing various sorts of training for the entire team across the region as well as coaching the staff to assure the highest levels of...


  • Dubai, United Arab Emirates BingX Full time

    **About BingX** - A leading crypto exchange. - More than 10 million registered users worldwide. - 750+ spot trading currencies and 400+ futures targets. - 17,000+ elite traders, with 600 million+ cumulative copy trading orders. - Top ranking exchange on CoinMarketCap and CoinGecko. - We aim to build a gateway for the next billion crypto users. Founded in...


  • Dubai, United Arab Emirates UITP Full time

    We are currently looking for a: **Head of UITP MENA REGIONAL OFFICE** (Position based in Dubai, United Arab Emirates) **MAIN DUTIES** The Head of UITP MENA Regional Office works under the supervision of the Senior Director Membership & Global Operations (MGO). He/she is responsible of the definition and execution of the UITP MENA Regional Office activities...

  • Sales Director

    1 month ago


    Dubai, Dubai, United Arab Emirates T+O+M Full time

    Job Title:Sales Director - MENA RegionAbout UsT+O+M is a leading investment bank with a strong presence in the MENA region. We are committed to providing innovative solutions to our clients and fostering a culture of excellence and teamwork.Job DescriptionWe are seeking an experienced Sales Director to lead our efforts in the MENA region. The successful...

  • Partnership Manager

    2 months ago


    Dubai, United Arab Emirates Payfort INT FZ LLC Full time

    10+ years of total work experience with 5+ years in E-commerce, Digital Payments, Digital transformation domain - Experience in developing, negotiating and executing business agreements - Educated to a degree in a business or in a technical discipline - Excellent written and verbal communication skills - Cultural awareness as well as the ability to work...


  • Dubai, United Arab Emirates Chubb Full time

    Regional Financial Lines Underwriter, MENA **The Opportunity** Are you someone with a strong underwriting background, with knowledge of the MENA market and of all Financial Lines products? The role suits an experienced underwriter who enjoys underwriting and trading in a very dynamic market, with the desire to learn and grow a profitable portfolio in a...


  • Dubai, United Arab Emirates Combined Insurance Full time

    **The Opportunity** Are you someone with a strong underwriting background, with knowledge of the MENA market and of all Financial Lines products? The role suits an experienced underwriter who enjoys underwriting and trading in a very dynamic market, with the desire to learn and grow a profitable portfolio in a very strong and resilient team Reporting to...

  • Investment Banking

    7 months ago


    Dubai, United Arab Emirates JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Within Investment Banking, the firm works with a broad range of issuer clients, including corporations, institutions and governments, to provide comprehensive strategic advice, capital raising and risk management expertise. In-depth, industry-specific expertise and regional market acumen enable our industry coverage teams to serve the...

  • General Manager

    7 months ago


    Dubai, United Arab Emirates Inoi Global Mobile Phones LLC Full time

    INOI is a European technology brand with an expanding business which already has millions of active customers worldwide. We manufacture affordable high-quality devices with exceptional design, including Smartphones, Tablets and Feature Phones. With our leadership team consists of former executives from Samsung and Nokia, we are reaffirming our commitment to...


  • Dubai, United Arab Emirates Chubb Full time

    **The Opportunity** Are you someone with a strong underwriting background, with knowledge of the MENA market and of all Financial Lines products? The role suits an experienced underwriter who enjoys underwriting and trading in a very dynamic market, with the desire to learn and grow a profitable portfolio in a very strong and resilient team Reporting to...


  • Dubai, United Arab Emirates GE Gas Power Full time

    **Job Description Summary**: The MENA Region Pricing Leader delivers insights and drives decision making on critical Gas Power Services deals to drive margin expansion for the region. They will work in close partnership with the commercial teams and other regional stakeholders. Gas Power services supports aftermarket service strategy for heavy duty gas...


  • Dubai, United Arab Emirates Payfort INT FZ LLC Full time

    Minimum 3 years’ experience in the payment or banking industry. - Documentation skills and workflow management - Uphold Business diploma or a higher degree. - Strong Communication and Negotiation Skills. - Understanding the Card scheme operational regulations. - Strong work ethics and works well under pressure. - English language - Strong understanding and...

  • Client Lead- Oman

    1 week ago


    Dubai, United Arab Emirates Ogilvy MENA Full time

    **Our Vision**: Our vision is to inspire brands and people to impact the world. To create big ideas that make a significant contribution to the planet, society, and the bottom line. We believe in today's world this is the best way for our clients to achieve sustainable growth. We achieve this by breaking down the barriers that restrict talent and ideas, we...


  • Dubai, United Arab Emirates Appear Full time

    Appear is a leading provider of media processing and delivery technology. Headquartered in Oslo, Norway and with customers in over 100 countries, Appear provides the backbone that production companies, telcos and broadcasters rely on to make immersive live experiences possible for their viewers. With world-class products and expertise, Appear’s focus on...

  • Channel Sales Lead

    5 months ago


    Dubai, United Arab Emirates S2 Management Solutions FZ LLC Full time

    We are seeking a motivated and enthusiastic Channel Sales Lead to join our team in the MENA region. relationships with channel partners to drive sales and revenue growth. **Key Responsibilities**: - Sales Strategy and Execution: - Identify and onboard new channel partners in the MENA region. - Maintain strong, long-lasting relationships with existing...

  • Sales Manager

    3 months ago


    Dubai, United Arab Emirates Devsinc Full time

    **Role Overview**: The Sales/Growth Manager will be responsible for driving business development and sales across the UAE, Qatar, and Bahrain, focusing on IT and bespoke engineering services. This individual will manage the full sales cycle, from identifying new leads to closing deals and nurturing long-term client relationships. The role requires a...