Corporate Services Team Leader

3 weeks ago

dubai, United Arab Emirates RELOcruitment Ltd Full time
Relocruitment are delighted to be working alongside a well-established relocation firm based in Dubai.They provide corporate, immigration and relocation services in the Middle East and they are now seeking a Team Leader to lead and manage the Corporate Services department based in Dubai.As the Corporate Services Team Leader, you will provide essential support and coordination, ensuring high standards and quality. Your responsibilities include maintaining information integrity, managing corporate services administration, and overseeing governance systems. You will oversee client services and manage client relationships to ensure excellent service delivery for UAE and overseas operations, all in compliance with company and government regulations.This position represents an amazing opportunity for the right person to join a great organisation who are rapidly expanding.Extensive experience within corporate services at management level within operational roles is essential. This will be within Global Mobility, Destination Services, Assignment Management, Corporate Immigration and very closely related Industries. Key Responsibilities:Leadership:• Manage, coach and motivate the Corporate Service operations team• Set clear goals for the team, monitor performance and report on metrics• Identify training needs and arrange training as required• Delegate tasks and set clear deadlines and ensure these are met• Create an inspiring team environment with an open communication culture• Recognise high performance and reward accomplishmentsClient relationship management:• Oversee client relationships management, stepping in and acting if deemed necessary to maintain point of difference as a client trusted advisor and subject matter expert, delivering exceptional client service• Manage all client issues/concerns quickly and effectively to remain in positive standing and preserve credibility, ensuring all steps are followed within the agreed timelines, following up with the client to ensure total client satisfaction• Oversee the survey satisfaction surveys, monitoring and reporting on achievements against satisfaction targets, making improvement recommendations, implementing approved enhancements• Build positive and productive relationships with clients for business growth• Conduct spot check meetings with clients via phone calls, emails, video chats or in-person and up sell where appropriateOperations:• Oversee the management of the Corporate Services team to ensure workflow is handled effectively and efficiently in compliance with policies and procedures and timelines• Monitor the onboarding of new clients to ensure their requirements have been established, information has been collated, options are researched, and company formation process is managed through to completion• Oversee client complaints to ensure they are resolved in a timely/effective manner and to the satisfaction of the client• Review departmental statistics, KPI’s or other data to determine the level of client service and approving necessary action to improve levels• Review and approve reports for clients to analyse workflow and service delivery• Review and approve quotes and proposals to clients• Review and approve presentations and sales displays to ensure accuracy of data• Oversee the update and ongoing maintenance of registers in line with government regulations and company policies such as UBO, AML/CFT and PEP registers• Ensure annual and event driving filings are submitted to relevant jurisdictions on time such as ESR, UBO declarations, shareholder changes, banking reports, audited accounts• Oversee the communication with clients regarding the progression and status of assigned cases, ensuring clients are satisfied• Coordinate and monitor the status of cases with clients ensuring timely, quality service and compliance with company policies and government regulations.• Manage the CRM tool/trackers to ensure they are used to track and manage all work accurately and on time• Review and act on high-level summaries of activity for management• Research new/changing rules and requirements and ensure that the SOPs are updated with accurate information• Build relationships with all free zones and mainland and banks regarding corporate service requirementsAs part of the role, you will act as the company Compliance officer and will be responsible for overseeing and managing the compliance program. Your duties will include:Regulatory Compliance:• Ensure the company complies with all applicable laws, regulations, and industry standards.• Keep up-to-date with changes in relevant laws and regulations and advise the management on necessary actions.• Develop and implement policies and procedures to ensure compliance with legal and regulatory requirements.Internal Audits and Monitoring:• Conduct regular internal audits to identify potential compliance risks and ensure adherence to established policies and procedures.• Monitor and assess the effectiveness of internal controls and provide recommendations for improvement.Training and Education:• Develop and deliver training programs for employees on compliance-related topics, ensuring they understand their responsibilities and the importance of compliance.• Maintain records of training sessions and monitor employee participation.Reporting and Documentation:• Prepare and submit compliance reports to senior management and regulatory authorities as required.• Maintain comprehensive documentation of compliance activities, including audit findings, corrective actions, and training records.
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