Relationship ..managr team leader(Secondary)

5 days ago

Dubai, Dubai, United Arab Emirates Signature Collection Realty Full time 60,000 - 80,000 per year

Job Title: Relationship Manager – Team Leader (Secondary Market)

Department: Sales

Reports to: CEO & HR

Role Overview

The Relationship Manager – Team Leader (Secondary Market) is responsible for driving sales performance within Dubai's secondary real estate market. This role includes managing a sales team, building client relationships, closing high-value transactions, and ensuring all team members meet the company's luxury standards in service, performance, and professionalism.

Key Responsibilities

  1. Team Leadership & Performance Management

Lead, mentor, and support sales agents specializing in secondary market transactions.

Monitor daily sales activities, targets, and KPIs.

Conduct regular performance reviews and provide coaching for improvement.

Ensure team members follow CRM updates, follow-up processes, and proper documentation.

  1. Sales & Client Relationship Management

Handle high-net-worth clients and manage premium property inquiries.

Conduct property viewings, negotiations, and deal closures.

Maintain strong client relationships ensuring repeat business and referrals.

Guide team members in improving client handling, negotiation skills, and professionalism.

  1. Market Expertise

Stay updated on Dubai's secondary market trends, pricing, and competitor activity.

Provide the team with insights on market opportunities and property valuations.

Participate in weekly meetings with HR and CEO regarding market performance.

  1. Lead Management & Conversion

Ensure the team is converting assigned leads efficiently.

Distribute leads based on agent experience (experienced agents receive more leads).

Track team follow-ups to maximize conversion rates.

  1. Compliance & Professional Standards

Ensure all team members maintain the company's luxury image—appearance, attire, and behavior.

Maintain compliance with RERA guidelines and company policies.

Oversee proper documentation for every transaction.

  1. Reporting & Coordination

Prepare weekly sales performance reports.

Coordinate with HR for hiring needs, training, and performance interventions.

Work closely with marketing to support campaigns and generate qualified leads.

Qualifications & Skills

Minimum 2+ years of experience in Dubai's secondary real estate market.

Strong leadership skills with ability to manage a multicultural team.

Deep knowledge of Dubai communities, pricing trends, and property types.

Exceptional communication, negotiation, and presentation skills.

RERA certification (preferred).

High level of professionalism and client service orientation.

KPIs & Performance Indicators

Monthly sales volume and closed transactions.

Lead-to-sale conversion rate.

Team target achievement.

Client satisfaction and retention.

Listing acquisition quality and quantity.

Professional standards: appearance, behavior, and responsiveness.

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