Guest Relations Executive

4 days ago

Dubai, Dubai, United Arab Emirates Dubai Holding Full time

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

About Jumeirah Burj Al Arab

Jumeirah Burj Al Arab, Dubai's most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah's exceptional portfolio. Its sail-shaped structure, one of the world's most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job:

An exciting opportunity has arisen for a Guest Relations Executive (Hostess) to join the L'Olivo at Al Mahara team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

  • Welcomes guests warmly, engages in small talk, and ensures personalized, attentive service, especially for VIPs and regular guests.
  • Manages reservations, special occasions, and guest inquiries following F&B SOPs and booking checklists.
  • Escorts guests to tables, shares relevant information with service staff, and introduces menus and specials appropriately.
  • Maintains detailed guest knowledge, anticipates needs, and ensures privacy, confidentiality, and service continuity across shifts.
  • Answers calls professionally, maintains accurate guest data, and supports inventory, checklists, and daily operational tasks.
  • Attends trainings, handles guest complaints, follows all policies, and upholds Jumeirah's grooming and service standards.

About you: 

The ideal candidate for this position will have the following experience and qualifications:

  • One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant.
  • Proficient in English and a second language (Russian, Arabic or European languages are desirable).
  • Strong knowledge of Microsoft Office products, Micros, and Sevenrooms.
  • Experience working in a multi-cultural environment.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

  • Supportive and inclusive work environment
  • Access to Learning & Development programmes and clear career pathways
  • Opportunities for internal mobility within our global network
  • Colleague discounts on food, beverage, and hotel stays worldwide
  • Comprehensive healthcare and life insurance coverage
  • Company-provided shared accommodation
  • Paid annual leave entitlement
  • Performance-based incentives tailored to your role
  • Competitive tax-free salary paid in UAE Dirhams (AED)

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