Guest Relations Executive

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Our lifestyle brand, Zabeel House takes inspiration from our roots - Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of 'what is good,' and build experiences that people want to share.

Limitless curiosity is our commitment to engage the guest in the local neighbourhood through sharing our knowledge of the area with guests to inspire them to explore. Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House design and ambiance - we created a brand that is high on design but low on complexity and our design - led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel - guests who want to live like a local - even if just for a day.

Our property, Jumeirah Zabeel House, The Greens, offers its guests 210 rooms and suites, and a coworkspace with meeting rooms. For those inclined toward wellness, a cutting-edge fitness centre awaits, while the rooftop boasts a pool area for leisure and relaxation. Elevating the culinary experience, a diverse collection of restaurant outlets awaits exploration, including a multi award-winning vibrant Pan-Asian restaurant.

About the Job:  

An opportunity has arisen for a Guest Relations Executive to join Lah Lah in Zabeel House the Greens by Jumeirah. The main duties and responsibilities of this role: 

• Greet guests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival. 

• Schedule dining reservations and coordinate special services or occasions such as anniversaries and birthdays, following Restaurant Reservations SOP. 

• Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings efficiently, maintaining high standards. 

• Escort guests to their tables, share names with relevant staff, match the dining pace, and present menus promptly after seating. 

• Familiarize with the menu and signature dishes to answer guest queries, describe Chef specials, and recommend food and beverage pairings. 

• Provide personalized attention to VIP and regular guests/residents, maintaining knowledge of their preferences, allergies, seating choices, and privacy needs. 
  
   

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Highschool diploma or Secondary education 

• 1-2 years of experience in guest service-related work in a 5-star hotel 

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.